Gerber Collision & Glass - Spartanburg

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I felt my Gerber experience went well. Jason at the Spartanburg location communicated thru the whole experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Levi at the Spartanburg office was wonderful! He kept me updated along the whole process and was genuine about satisfying the customer. As happy as I was with him I was even more excited to learn that the ladies and gentlemen working in the easley location were also fond of Levi and how he treats his customers a runs business. I want to shout out to the folks at the easley location as well! From start to finish the whole team was timely and very very polite. Those are some good genuine people you have working for you. The bosses should be very proud of these folks! And the tow truck driver ( elderly man) didn’t catch his name was just as genuine and kind as all of the rest of them! The lady in the easley office asked me to do a survey for Levi but I want to publicly say that each and every person that had a part in my repairs journey deserves a lot of recognition for being so great! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Work done. Too long of a turnaround time. 6+ months with a vehicle, for any reason, is an issue. Recommend better internal follow up with vehicles, especially company ones, so that when one of the assigned associates leaves, the repair doesn’t get put on back burner.

Customer Service - 1.0/5.0 -

Nice staff. Better internal communication with the staff is a must.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean