Gerber Collision & Glass - Starkville (Ms)

Likely to Recommend - 3.0/5.0 -

That’s a good question

Repair Quality - 3.0/5.0 -

On the day of pick up part of the trim had to glued down, and my headliner was coming down it wasn’t like that before I brought it down there. The only damage was to the outside not inside.

Customer Service - 4.0/5.0 -

It was great until I picked up my car.

Returned Clean

My Experience - 5.0/5.0 -

Shannon (who helped me throughout) was wonderful!!! They repaired my car very quickly and gave me a good price for the repair.

Likely to Recommend - 3.5/5.0 -

I would mention to be prepared for dates changes.

Repair Quality - 5.0/5.0 -

I think Gerber timing and word of promises on dates can improved, but the job on the truck was good.

Customer Service - 5.0/5.0 -

Promises on dates need improved.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Shannon was very helpful and valuable to the whole process

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The receptionists were nice and friendly and Shannon was also great too.

Likely to Recommend - 5.0/5.0 -

Excellent work

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent work on vehicle

My Experience - 5.0/5.0 -

You guys did an excellent job on my vehicle

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied. Great friendly people to work with.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Awesome service, communication, repair.

My Experience - 5.0/5.0 -

The staff from the front desk to the customer representatives are always so friendly and professional. They help make difficult situations with needing collision repairs a smooth experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Their customer service is top notch. They use an online update system but also personal contact to keep customers updated on vehicle repairs. Plus they guarantee the work for life. Their customer wait area is very clean, bathrooms are clean, and they have cold water and a coffee / tea station that is well stocked. Nowhere else in my community has the same level of communication or service that they offer.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job, great communication, great staff!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Every repair which we discussed needed to be corrected or replaced were completed by Gerber. Very satisfied.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

No comments!

Repair Quality - 5.0/5.0 -

Great job!

Customer Service - 5.0/5.0 -

Perfect

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

My screws wasn't put back in my front of grill and should of have replaced both of my headlight instead of one to make it look better

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

My car repair was not satisfied to me .

Customer Service - 2.5/5.0 -

My car was missing screws and my light is not shining right

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thank you so much .my vehicle looks great

My Experience - 5.0/5.0 -

Very very good work, they are so nice! Always will be my auto repairs.