Gerber Collision & Glass - Starkville (Ms)
In operation 85 years.
Gerber Collision & Glass - Starkville (MS) offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kept me updated each morning my car was there being repaired and was completed exactly when they said it would be. In my opinion they were great. A plus for customer service as well everyone was as nice as could be.
My Experience - 5.0/5.0 -
Shannon did a wonderful job helping me with my car. She made the whole process smooth and easy keeping me updated on the process of the repair of my car. Shannon is the absolute best. She always has a wonderful smile and pleasant attitude. Thank you for all you do.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will be telling my family and Friends
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall I was extremely satisfied.
Repair Quality - 4.0/5.0 -
I’m a little disappointed that the hood has a gap on one side compared to the other.
Customer Service - 5.0/5.0 -
Shannon is awesome. She took care of me when I dropped off and picked up.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Excellent repair work
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Here is the sad part. I have had 3 vehicles repaired at Joe Hudson Collision. Previous times it was OK. This one was not. I have also recommended Joe Hudson Collision on the Miss State Parents Page numerous times as parents ask for recommendations. I would not do it now. If you are in Starkville, you don't have many choices. We had a vehicle repaired at Crash Champions in Collierville, TN. Everything went as promised - new parts, new paint, on-time delivery and the car was clean when we picked it up.
Repair Quality - 1.5/5.0 -
The communication with the staff was not helpful. The information provided was never accurate and seemed to be just off the cuff - as if they were making something up to get off the phone.
Customer Service - 1.5/5.0 -
When we scheduled the appointment, I specifically asked - its Good Friday, will your team start working at the time of the drop off or will you wait until next week. I was assured that they would start immediately. Tear the car down and order parts. We dropped it off and the car did not move for almost two weeks. Nothing happened. My son drove by the facility and it was still sitting in the same spot. We have a gps device on the vehicle that provides 24/7 info on the vehicle. The car never moved, it was never cranked and the doors never opened. When I called, the agent scrambled to remember our vehicle and then lied and told us it was in "body work" stage. When I told her about the gps device, she quickly got off the phone. We called two more times for updates and she never returned the call. Even at pickup, they "new" day it was promised to be done was not met and she told us the car was waiting to be detailed (the guy had quit). We waited another 3 days. When we picked it up, it was dirty and it had not been washed. Again, just a lie. I would give customer service a ZERO but at least they are nice when they answer the phone.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
No urgency, lack of communication and no organized when it come to client update on progress. Literally never received a call I made all the calls because I was lied to about the dates when my vehicle would be ready. And when have you ever heard it take 3 days for a vehicle to get wash
Repair Quality - 3.0/5.0 -
Left side of my hood is stain and have like a burnt patch in my paint
Customer Service - 3.0/5.0 -
Customer service was average. Literally had to call to check up on progress, literally every date was given, the day would be half way over and I had to call and get an estimate date that my vehicle would be ready. Vehicle was never ready on the assigned date. I had to call my insurance adjuster to extend my rental because my vehicle wasn’t ready. I had to wait on my vehicle to be recalibrated and wash for 3 business days until I call and told them i didn’t want a wash and this process was intervening my work schedule.