Gerber Collision & Glass - Statesboro
In operation 85 years.
Gerber Collision & Glass - Statesboro offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing experience! Communication was amazing and went above and beyond to make a bad situation much more tolerable. Staff was great across the board. Will be back if I ever need help with my car again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your service was A-1!!! Anyone asks me who I would recommend for auto body repair I will send them your way.
Likely to Recommend - 4.0/5.0 -
I will tell people about the good quality of service performed. I will also advise them that the work is pricey.
Repair Quality - 4.5/5.0 -
Service was on time. Initial estimate and final numbers were close. No surprises. First evaluation of paint job looks good. Need more time for final evaluation. Let paint set up and check after car wash and cleaning. The people at Hudson’s were very nice and good customer service.
Customer Service - 5.0/5.0 -
Good people. Experienced and knowledgeable at Statesboro location.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Every one was very professional and friendly i will recommend your shop to anyone
My Experience - 5.0/5.0 -
Gerber finished the job quickly and everything looks great.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very helpful and understanding during a complicated process. Professional and informative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
The work itself was fanatic and there were no issues with it upon completion and pick up. The updates on the status of repairs were horrendous. I had to call twice to have my number reimplemented back into the automatic text updates that are sent out every week. That and my cars completion was delayed two consecutive weeks due to “delayed shipping” or “ordering parts” I understand newer vehicles may have more sensors inside the doors and complexities may vary, with that being said it does not take over a month and change to fix a car door!
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the great attention and quick response to the work. My interaction with Jeannine and Allison was lovely - both friendly and helpful. Five stars!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for your prompt attention to my automobile care. I will highly recommend you in the future.
Customer Service - 5.0/5.0 -
Great customer service and rapid response to questions and concerns.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
So far everything is good with my new car door
Customer Service - 4.0/5.0 -
Alison-receptionist was nonchalant at first,but the other encounters were ok.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone one was helpful and friendly..My truck looks really good,I am very happy with your work. Excellent work you all do,thank you.
Likely to Recommend - 5.0/5.0 -
Your work is really done like it was when you got it new.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was helpful and friendly, and really concern about getting my vehicle fixed right.
Returned Clean
My Experience - 0.0/5.0 -
It took six weeks to finally have it complete. However, it’s still not complete. One person told me they do not get FORD parts and another person said that’s the only parts they receive. Which is it? Also, it shouldn’t take this long for a deer. I don’t know if things changed but I’m not liking the new company so far. Before I had much better luck! This go around has been disastrous. I went to get the car and before I ever give any of my own money, I like to look over everything. At least this time it wasn’t a problem. I went out and checked the lights and found my passenger turn signal didn’t work. They took it in back and got it working and said they replaced a few “dim bulbs”. I paid for the vehicle and took it home. I went to work this morning (this was yesterday I picked up the vehicle) and find that another light is burnt out and there’s a crack in my windshield. It may or may not have come from the collision. It was cracked when I brought it in. I honestly don’t recall. I sent pictures to progressive and the shop. Now I have to meet progressive at the shop next week to get this taken care of. My opinion? There’s probably a short in the wiring harnesses for the lights. No way of knowing for sure because I’m not messing with it while it’s still under an active claim. Also, before Gerber saw the light, they said they’d order it. Then I find they have it. It’s very confusing and mixed information. I just want my car. It’s inconvenient paying $130 a week on diesel fuel because my escape is still in the shop. The folks here are friendly enough and apologetic but there’s got to be a middle point. They have to understand the frustration. Hopefully after next week everything will be in order.
Likely to Recommend - 3.0/5.0 -
Just between length of time it took and the failed communication at the end.
Repair Quality - 4.0/5.0 -
It wasn’t complete when I arrived and then they “fixed” the issue and I had a light out still.
Customer Service - 3.5/5.0 -
They are friendly. I’ll give them that. But, I didn’t get good communication getting close to the end. One person said Ford OEM parts only and another said they order after market. Which is it? Also was supposed to receive an email with photos and never got it. Just a couple things are lacking.