Gerber Collision & Glass - Sylacauga

4.8 (102reviews)
98%
121 E 5th St.,  Sylacauga,  AL  35150

In operation 85 years.

Gerber Collision & Glass - Sylacauga offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (102)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The staff received widespread recognition for being professional, friendly, and courteous throughout the repair process. Communication was a standout strength, with customers appreciating regular text and phone updates that kept them informed at every stage. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including one instance of paint color match and ripple concerns after multiple attempts, a missing parking light replacement, and a delay longer than originally quoted - all noted directly by customers in their feedback.
Select to learn more
"... repair. My Nissan honestly looks brand new again. The quality of the work was amazing, and you can tell they truly care about customer satisfaction ..." Read more
"I am very happy with my paint repair and I will be to get another paint job on my roof. You guys were ..." Read more
"My truck looks brand new and tge work was done in a timely fashion"
"Can't tell where the car damage was. It looks great"
"Very professional and did an excellent job on my car."
"Was ready the day before it was supposed to be ready"
"Yes it was ready before! Perfect timing"
"My vehicle was ready much sooner than promised"
"Took a week longer than quoted"
"Slight delay"
"... finish, and the team was professional, friendly, and kept me updated throughout the repair. My Nissan honestly looks brand new again. The quality ..." Read more
"They kept in touch with us throughout, sending texts to let us know they were on schedule. They finished when they said they would, which almost ..." Read more
"Received several texts during this time"
"Everyone was very nice and easy to work with. Communication was clear and timely. And the repair work was great."
"I love that you send updates via text and also call to keep us updated."

My Experience

Repair my car which was rear ended and fixed everything within a week, great job! Recommended.

My Experience

My Experience

Every person I met was very welcoming and informative, and answered every question I asked. I was given updates regularly by a person not a machine. Great experience!!!!! If I ever need work again, Gerber is who I will come to. It restored my faith in personal care. I want to say, Thank you to everyone who work there. They also are worth of my thanks in being professional. Love this team in Sylacauga, Al.

My Experience

My Experience

Service was excellent. My car looks beautiful and not only did they fix where the accident did it they totally clean the car inside and out is beautiful. Thank you so much.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Very polite and professional people

Customer Service

My Experience

The three people that I spoke with were very kind and helpful explaining everything that was done to my car.

Likely to Recommend

Repair Quality

This is the second time I’ve had work done there and both times the jobs were exceptional.

Customer Service

Spoke to three different people there and all three were very kind and courteous very helpful with my needs.

Returned Clean

My Experience

Car looks brand new! They communicated with me very efficiently, kept me updated throughout the whole process, and I got my car back super fast! I’m very pleased with the service and will definitely recommend them to anyone needing work done on their car!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Everyone was very professional

Repair Quality

Customer Service

From booking the appt to pick up, everyone was very nice and explained everything I could expect. I also appreciated the phone calls with updates throughout as well.

Returned Clean

My Experience

Excellent work, vehicle turned out amazing will always be the place I go too!

Likely to Recommend

Most definitely to every one of them

Repair Quality

Very great work everything came out to perfection I loved it will always bring it back speedy fast and great work

Customer Service

Amazing people very friendly and curtesy is on point

Returned Clean

Likely to Recommend

Repair Quality

Very good experience!

Customer Service

Returned Clean

My Experience

Everyone I dealt with was extremely nice.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very professional did a great job car looks wonderful.

Likely to Recommend

Repair Quality

Did a great job! No complaints

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Polite, professional, and clean. Kept me up to date on progress.

My Experience

My car looks brand new! They did a fantastic job and cleaned and polished it and the inside also! I hope I don't have too but I would have them work on my car anytime. I give them an AAAAAA+

Likely to Recommend

Repair Quality

The guys did a great job on my car above and beyond! 100% satisfied!!

Customer Service

My Experience

The repairs look awesome Tommy Trussell did a great job explaining everything and Jaime delivered and told me if I had any problems or questions let them know Thank you

Likely to Recommend

Repair Quality

The whole experience was great

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service