Gerber Collision & Glass - Sylacauga

4.8 (87reviews)
98%
121 E 5th St.,  Sylacauga,  AL  35150
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In operation 85 years.

Gerber Collision & Glass - Sylacauga offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (87)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff received high marks for professionalism, friendliness, and courtesy. Proactive communication through text updates and phone calls was frequently highlighted as a standout feature. Several customers were pleasantly surprised by early completion of repairs, and many appreciated the added touch of vehicles being cleaned inside and out. A few customers noted areas for improvement, including one instance of a repair delay longer than quoted, and another where paint quality and color matching did not meet expectations on multiple attempts. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... to get another paint job on my roof. You guys were very friendly and professional 1010 🙂" Read more
"Great job. Nice people. Very professional and helpful. Definitely will use them again."
"... which almost never happens anymore with other shops. They did fantastic work, and they went the extra mile of cleaning our car inside and out before returning ..." Read more
"Can't tell where the car damage was. It looks great"
"... within the next few days. I could not be happier with the courtesy in the kindness that was shown to us." Read more
"How about the same day! You can't beat that!"
"Yes it was ready before! Perfect timing"
"Surprised that my vehicle was repaired in such a timely manner and was also washed and so clean when I picked it ..." Read more
"Actually, it was ready three days before promised perhaps four"
"My vehicle was ready much sooner than promised"
"Each and every step of the way. They answer questions before you even think to ask!"
"They kept in touch with us throughout, sending texts to let us know they were on schedule. They finished when they said they would, which almost ..." Read more
"... finish, and the team was professional, friendly, and kept me updated throughout the repair. My Nissan honestly looks brand new again. The quality ..." Read more
"Received several texts during this time"
"Excellent communication with the text updates. Friendly staff and the work is excellent and done ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks brand new! They did a fantastic job and cleaned and polished it and the inside also! I hope I don't have too but I would have them work on my car anytime. I give them an AAAAAA+

My Experience

The repairs look awesome Tommy Trussell did a great job explaining everything and Jaime delivered and told me if I had any problems or questions let them know Thank you

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You said it would be ready on August 31 but you finished 3 days early. And you cleaned it up. Thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job all the way round thanks I am really satisfied with the work that was done

Likely to Recommend

Repair Quality

Was really satisfied with the service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Excellent job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

It’s yes and no. The work was good other than they didn’t replace the parking light that blowed during the accident. That upsets me and I know that you say don’t leave anything of value in the car but why would someone take the charging cable to my wife’s oxygen machine out of the car. We never take it out of the cigarette lighter much less the car, but now it’s gone.

Likely to Recommend

Repair Quality

Good job

Customer Service

Good

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great experience, Thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We were very happy with the friendly and efficient service we received, both in the estimate process and the completed work on our car. Work was completed well before our expected time and looked great. Thank you Alan and Carolyn

Likely to Recommend

Repair Quality

Very friendly and took care of all my questions.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Love the work on my bmw i would recommend to someone else sorry I haven’t use you guys sooner thanks for your fixing my car job well done👍

My Experience

They did excellent work. Would highly recommend.

Likely to Recommend

Repair Quality

Very professional and did an excellent job on my car.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I appreciate you getting the car repaired in a timely manner so that I could return to NC for a medical procedure.

Customer Service

I appreciated the updates on progress of repairs.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very awesome shop. They did above and beyond because my repair is awesome.

Likely to Recommend

Great work

Repair Quality

Great people great job

Customer Service

Did everything they said they would

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional. They kept me informed from start to finish.

My Experience

Looks better than I bought it!!! Great job and super friendly associates. Will differently use again

Likely to Recommend

Differently will! Jamie and Tommy great assets to the shop. Used them before and why I come back

Repair Quality

Great job and very friendly in helping through my desperate issue. Great customer service by cleaning my vehicle as well

Customer Service

Super. Nice and helped me with all my issues

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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