Gerber Collision & Glass - Tappahannock

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service was great ! They even over compensated for the poor experience with Enterprise the rental car company. They even over work done on my car was great !

Customer Service - 5.0/5.0 -

Customer service was great!

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 1.5/5.0 -

All the work wasn’t done things was done shouldn’t had been done

Returned Clean

My Experience - 0.0/5.0 -

Took the car in to a turn single back lights and some body work done did everything but the back lights and told me that the car was done

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

Took the car in told them front damage and that the tail lights not working got the car back with the tail lights still not working

Customer Service - 4.0/5.0 -

She was professional

Returned Clean

My Experience - 4.3/5.0 -

Everyone was very helpful and very pleasant to deal with!!! And also very helpful!!! Was a very good experience!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Great workmanship.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quality work and a reasonable repair time.

Customer Service - 5.0/5.0 -

Friendly customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great people to deal with. Work was done in a timely manner and workmanship and quality of job was exceptional. I like how I received daily texts about how the job was progressing until its completion.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Already contacted Gerber and had to leave car today.

Likely to Recommend - 0.5/5.0 -

I don’t do recommendations

Repair Quality - 2.5/5.0 -

I wasn’t satisfied with the paint job have to take it back and it still isn’t right.

Customer Service - 5.0/5.0 -

Customers service was professional

Returned Clean

My Experience - 5.0/5.0 -

First I am Dolores Lipscomb and have been since 2012. However this is not Gerber’s fault. They were pleasant and friendly and my car was fixed faster than Allstate said it would be. There was a slight mix up with my deductible because they asked for $500 at first but Allstate said it was $200. She checked her correspondence and found that it was $200. The body work done was excellent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a wonderful job

Customer Service - 5.0/5.0 -

The staff was very friendly and respectful

My Experience - 5.0/5.0 -

Very professional and always kept me informed with the progress of the repairs. They will go to bat for you when dealing with the insurance company

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 3.8/5.0 -

I’m so grateful for the wonderful job done on my car after the deer collision. The repair is flawless, the work was finished early, and I appreciated being kept posted throughout. The extra care, cleaning and waxing the whole car, inside and out, truly made my day. Thank you for going far beyond what I expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I’m writing to provide feedback regarding the recent repair of my vehicle after the deer collision. The body shop delivered excellent work — the repair was completed quickly, the communication was consistent, and the final result was outstanding. They truly upheld their end of the process. Unfortunately, my experience with the insurance side was very different. The delays and errors in processing the payment to the body shop were unacceptable and created unnecessary stress for both me and the repair facility. This situation reflected poorly on the level of service I expected from my policy. I want this feedback noted on my claim. I hope steps will be taken to prevent similar issues for future customers.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks like new! Very pleased

Customer Service - 5.0/5.0 -

Everyone was friendly and helpful

Returned Clean

My Experience - 0.0/5.0 -

After getting home and taking a closer look at my car, I noticed that this piece of the front grill is broken.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Damage not repaired totally. One part completely omitted, only the paint addressed after an entire week and having to take off work early and go in late.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 0.0/5.0 -

Car looks great, just took longer then expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank everyone for all they done.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very pleased with the repair and much quicker service than I expected. Thank you to all of your professional, courteous employees.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I liked it looks real good work thanks

Customer Service - 5.0/5.0 -

Keep me updated

Returned Clean