Gerber Collision & Glass - Thompson's Station

4.9 (1,056reviews)
99%
1500 Thompson's Station Rd W,  Thompson's Station,  TN  37179
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In operation 81 years, 4 years at this location.

Gerber Collision & Glass - Thompson's Station offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,056)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional repairs, and excellent communication. Many highlighted that vehicles were returned looking brand new, with paint matching flawlessly and repairs exceeding expectations. The team was frequently commended for being friendly, knowledgeable, and genuinely caring. Text and email updates throughout the repair process were widely appreciated, keeping customers informed every step of the way. Numerous customers noted their vehicles were completed ahead of schedule, reflecting strong efficiency. The seamless coordination with insurance and rental car services was also a recurring positive. A small number of customers noted areas for improvement, including occasional fit and finish oversights, residue left on windows, and minor parts or alignment issues upon pickup - all flagged directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"... time Ive used this amazing company and every time your customer service is fantastic and the work you do is some of the best Ive seen. Id highly recommend you guys to anyone." Read more
"Everyone was so helpful and friendly. The quality of work was outstanding."
"... completely transparent throughout the whole process. Every team member I spoke to was polite and professional. The whole experience was easy and stress-free." Read more
"... beyond the call of duty to meet all expectations! The project was finished ahead of schedule. The finished product was factory perfect!" Read more
"The repair and paint job were beautifully done, and the repair team was very courteous and professional."
"Was ready early, thank you!"
"They told me it would take a little over a week and it took 5 weeks. Every week they had a new excuse as to why it was ..." Read more
"Excellent communication- completed the job earlier than the original estimate."
"Estimation was couple weeks to 30 days. Car was ready in 2 weeks"
"... communicated the status of my repair with being prompted. It did take a couple days longer than the originally estimated time wise." Read more
"The communication via text on the status of the repair was oustanding; nothing short of excellent in my opinion. Plus the ..." Read more
"Excellent communication- completed the job earlier than the original estimate."
"... what they promised. There was a delay in parts and they immediately contacted me to tell me there was a change to the schedule, not what I wanted to hear, but fully understand ..." Read more
"Excellent communication from beginning to end, in person, on the phone, and via text! From the first phone call, to our departure with ..." Read more
"The entire team was awesome at gerber! Very impressive how communicative the were throughout this process. Quality was spot on. They refused to cut corners ..." Read more

My Experience

Looks great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service, David was great!

Customer Service

David was awesome, very quick to respond and very friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was completely satisfied with the results of the service at Gerber In Thompson Station. Excellent customer service and repair quality! Close to home and very friendly.

My Experience

A used trailer hitch was used for the repair. I will be informing State Farm

My Experience

We needed our car back within a week due to an upcoming road trip. Dave did a wonderful job on our vehicle and had it back to us in 4 days. It looked great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There was an electronic and cosmetic oversight but the issues were resolved immediately.

Customer Service

Rick was very helpful and responded quickly regarding any concerns.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I just got the car back from Gerber and it looks great. I haven’t really had a chance to judge its handling but it seems just fine.

Likely to Recommend

Repair Quality

After 2 days of driving all is good

Customer Service

On the ball- locked and loaded

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank to you David and the Gerber team for providing great service including the repairs, car clean up and timely completion.

Customer Service

Thank you, David

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kept me well informed during the process. No surprises. Finished earlier than expected. Great job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great people, will definitely recommend to anyone.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were great to work with and in constant communication with us. Great staff and and were extremely happy and helpful throughout the process

Likely to Recommend

Repair Quality

Very satisfied

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Everyone was so helpful and friendly. The quality of work was outstanding.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Overall the work was done ok, but the final quality checks were not done right. While taking the delivery i found issues with the fit and finish of my bumper and grill but honestly i should not be one finding the fitting issuew.

Customer Service

Dave was up to mark with most of things execpt the fit and finish thing that i found at the delivery time

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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