Gerber Collision & Glass - Traverse City
In operation 85 years, 13 years at this location.
Gerber Collision & Glass - Traverse City offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 0.5/5.0 -
Due to the theft and the way that it has not been handled
Repair Quality - 5.0/5.0 -
The repairs on my vehicle look great, however due to the stolen items and not communication or accountability from shop, this shop can not be trusted.
Customer Service - 0.5/5.0 -
Items out of my vehicle were stolen. I have attempted to get issue resolved, however have not been heard back from the shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Quality of work very good. Communication about when the car would be ready was poor. Definitely recommend Gerber !
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
All good with the actual repair. Repair was flawless and truck was returned cleaner that was delivered to them. Only reason I gave a 7 was that fact that it took 3 weeks for to replace a side mirror and paint a door skin. Based on communication fro the Gerber branch, I dropped my truck BEFORE all the parts were in hand. “parts here”. should be achieved before asking customer to bring their car in. Other than that, all good. Thanks Mark
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone else n the gerber team does a great job
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Wheel was not checked if it needed a new part until the last minute. Rear bumper paint was chipped while in Gerber’s possession.
Customer Service - 3.5/5.0 -
Did not get calls when a call was promised. Had to be a squeaky wheel. Dodgy communication about tire replacement until fully confronted with it during pickup.
Returned Clean
My Experience - 5.0/5.0 -
The seat belt notifier for the passenger seat needs re calibrated or something because the seat belt alarm dings when there is nobody in the seat. However, Gerber said that we can bring it back anytime if we thought there could or should be corrections. They are SO great to work with.
My Experience - 5.0/5.0 -
GREAT SERVICE A++++
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service was great when I got there! One suggestion - was hoping I would've had a proactive call to let me know the part was in versus me calling to find out the part had been there for a bit.
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Should be 15
Customer Service - 5.0/5.0 -
Should be 15
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone at Gerber were very personable, professional and happy!