Gerber Collision & Glass - Turlock

4.8 (415reviews)
98%
2851 Lassiter Ln,  Turlock,  CA  95380

In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Turlock offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (415)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The front desk and overall staff received high marks for being friendly, professional, and welcoming. Communication was a standout strength, with daily text updates keeping customers informed throughout the repair process. Many customers highlighted the timeliness of repairs, with several vehicles completed ahead of schedule. Customers also appreciated the extra care shown, such as complimentary minor dent fixes and thorough cleaning of vehicles. A few customers noted areas for improvement, including occasional delays in parts delivery and instances where communication became less proactive toward the end of the repair process. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
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"... take the survey in the first place. Not only was their work great but their customer service goes above and beyond. One of the most stressful times of my life and they ..." Read more
"Friendly staff, excellent communication, and quality repairs. Very satisfied with the service!"
"My vehicle looks brand new. Excellent work."
"I was very satisfied with the quality of repairs, and including the customer service. They were very welcoming. They explained everything ..." Read more
"Informative, Quality Work and Professional and friendly staff."
"Car was completed quickly earlier than promised. Bumper looks brand new can't tell it was ever damaged. ..." Read more
"... went in… everybody was so nice and professional! My car was done faster than I was told and boy… what a great job they did! 5 stars all the ..." Read more
"Everyone was very polite and respectful. Repairs were done very quickly to my vehicle; much faster than expected. The quality of work done was outstanding. Youd never ..." Read more
"We got it back sooner than projected."
"They did an amazing job. They finish faster than what we expected, Great customer service"
"They have an automated text messaging system that kept us in the loop throughout the entire process."
"Daily updates by text"
"... few times throughout the process. Toward the end, communication could have been more proactive, as I found myself calling for updates. That said, some of the delays were outside ..." Read more
"Very professional. Communication is great. Work is great and I would definitely come here again"
"Almost every other day I received massage from shop about how far in process we were"

My Experience

My car turned out looking great, thank you Turlock Gerber for a fantastic job and all your hard work.

Likely to Recommend

Repair Quality

Not good service they doesn’t fix my car properly m facing some error with my car and they doesn’t fix car door properly miss some accessory

Customer Service

Bad service

Likely to Recommend

Will wait until the final outcome to respond

Repair Quality

Car has to be returned mismatched parts and missing parts

Customer Service

Work was incomplete

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Before I brought my truck to you I put a little piece of tape on the passenger door to mark the small dent and where it had been keyed 2 1/2 feet on the front passenger door.well I was in a hurry so I didn’t notice the tape was on the door still.all they did was washed the door and didn’t fix the front passenger door and they didn’t even wash the top of the Ram and they didn’t wash the top of the GMC .please make them finish the job and get the police report so you know the damage was there

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Customer service was great. Everybody was nice but there are some things on my vehicle that need to be corrected. I will be calling Thursday morning, July 30 to bring my vehicle back in to get the items that are needing to be addressed corrected and I will need a rental again while my vehicle is in your shop.

Likely to Recommend

Repair Quality

Hicieron buen trabajo

Customer Service

Estoy muy satisfecho con el trabajo que hicieron

My Experience

My Experience

Likely to Recommend

Repair Quality

I had an excellent experience with all members of the Gerber team. They were knowledgeable, personable and professional. In addition, I found the customer service provided by Linda at the front desk to be exceptional.

Customer Service

See previous comments.

My Experience

The staff were helpful and kind. I was kept in the loop the whole process. Thank you.

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Great customer service, very communicative. Fast excellent service.

Likely to Recommend

Repair Quality

Great service, professional staff, and quick repairs. My vehicle was fixed on time and runs perfectly. Highly recommend this repair center!

Customer Service

Friendly staff, excellent communication, and quality repairs. Very satisfied with the service!

Returned Clean

My Experience

Kiefer was very efficient, from my initial estimate to the final finished product. I didn’t have to actually communicate directly too much because they kept me updated by texts (which were easier for me). My car looks great and I would highly recommend Gerber Collision.

Likely to Recommend

Repair Quality

Customer Service

Their customer service is amazing!

Likely to Recommend

Overall I am very happy with the service that was provided

Repair Quality

The staff did a great job. Kiefer and Linda have done a great job of letting me know the status and what was happening with my car. The only reason I put an 8 is because there was a grinding noise that sounded like it came from my tire, but it actually is coming from my steering wheel. They couldn’t figure out where it was coming from initially. But when we figured out where it came from kiefer set me up with their partners so we can fix it.

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Kiefer and his crew are absolutely AMAZING!! 100% happy with the way my car came out. They looked over everything and gave me the best price and the best experience you can have dealing with car collision. Got my car back super quick, and it looks like nothing ever happened. Kiefer is a total gem and Gerber should take care of him super well, guy is the best. Thank You for all the great work. 5 STARS

My Experience

I had a great experience with Kiefer and his team (Linda is soo nice!) . They were communicative throughout the repair process and kept me updated every step of the way. I especially appreciated the online portal that showed repair progress and provided a detailed cost breakdown. The team worked hard to get my car back to me as quickly as possible without sacrificing quality. Overall, the process was smooth, transparent, and professional. Thanks again!

Likely to Recommend

Repair Quality

Customer Service