Gerber Collision & Glass - Utica

My Experience - 5.0/5.0 -

Friendly staff and great care taken with the vehicle. Would definitely use Gerber again.

Likely to Recommend - 5.0/5.0 -

Can't go wrong with Gerber.

Repair Quality - 5.0/5.0 -

Friendly staff, excellent workmanship. Could not be happier with the care they took for my vehicle. It came back looking as if nothing had ever happened.

Customer Service - 5.0/5.0 -

Friendly staff that was eager to work with me on timing of drop off and pick up. They took very good care of us.

Likely to Recommend - 5.0/5.0 -

They were efficient and professional and timely

Repair Quality - 5.0/5.0 -

They were very easy to work with and did a wonderful job very happy

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I found a few other items that could possibly use some repairs and John provided Truthful guidance without pressure

Repair Quality - 5.0/5.0 -

Without a before picture I could not even tell where the damage was. The team left my car inside and out cleaner than it was when I dropped it off. I did not have to worry or even think about what was going on with my carJason kept me informed every step of the way. I didn't have to do anything but drop the car off Nicole and Jason walked me through everything and took care of everything. When all was done John provided clear instructions on caring for the exterior over the next 30 and and 90 days.

Customer Service - 5.0/5.0 -

Nicole Jason and John were very welcoming and friendly ffrom the very 1st call of letting me know they were aware my my claim had been sent to them. At no point did I feel pressured or deceived.

My Experience - 5.0/5.0 -

Very good experience will use you again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very polite professional and efficient, completed the job very quickly

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Absolutely would go back, and recommend to others

Repair Quality - 5.0/5.0 -

Very nice people, did a fantastic job on the repairs

Customer Service - 5.0/5.0 -

Very friendly service

My Experience - 5.0/5.0 -

Gerber did an excellent job repairing my Lexus.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job, took a little longer than I expected the repair to take

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

The professionalism and curiosity was good.. The issue I had was the amount of time it took to order and receive the replacement part. I am still concerned about how the silver protective plate on top of the rear bumper is not completely flat to the bumper. There is a gap between the protective plate and bumper, which I addressed to the service representative. I was told that that the plate is not flat to the dumper because of a mounting screw. underneath securing the plate. The plate did not have a gap when I brought my car in for repair..

My Experience - 5.0/5.0 -

good job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Would recommend

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car was restored to its original state and even looks better with its fresh buffed appearance.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was very professional and friendly. I would use this facility again 100%

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

They did a great repair job on my car. It looked new when they were finished. They even cleaned/detailed the interior for free! It took a bit longer than I would like but I know it was because of the parts delays due to supply chain disruptions from COVID.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

I appreciated how I was kept updated through the entire process and each stage the car was in. Jason is a awesome employee. Thank you for the excellent service. Jkeys

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The service was great. The staff was awesome. They kept me up to date with the status of the car and they finished early

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very thorough and supportive. Went above and beyond to assure the damage was properly repaired.

My Experience - 5.0/5.0 -

I really like the way Jason kept in touch. He called to let me know exactly what was going on with my car. The service was the best that I have had at any auto shop. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The best experience ever

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean