Gerber Collision & Glass - Waco/La Salle Avenue

My Experience - 5.0/5.0 -

thank you for your service. I’m so satisfied.

Likely to Recommend - 5.0/5.0 -

they did a good job

Repair Quality - 5.0/5.0 -

They fixed my car in a short time thank you for your job. Looks so good.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Vehicle parts were falling off when Vehicle was delivered. Sections not repaired. Sections not repaired properly. Detailing was a joke, obviously not done well, quality failed. Already have replaced trim riding in back of Vehicle. Buffing horrible. Promises repeatedly failed. I was excited when returning retal car. Clerk asked if it was new Gerber behind "Allen" or off I35? I replied old one on La Salle. Didn't think anything of it. Understand question now. Sadly, I have 2 more cars that are scheduled to head your way. Also, I was hoping for better results. One Vehicle I had wanted to pay for extra work. Don't know now, not with car's roof trim riding inside the car.

Likely to Recommend - 5.0/5.0 -

Highly recommend, great work and customer service

Repair Quality - 5.0/5.0 -

They did great work and I got the vehicle back quick

Customer Service - 5.0/5.0 -

They were great!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you! My car was cleaned and repaired as promised, I am grateful!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I like this company very much.

Repair Quality - 5.0/5.0 -

Nice friendly staff. Kept me informed about in progress and delays. Very satisfied with Gerber.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great work and very professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work fast and friendly staff

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Courteous, thorough, prompt service.

My Experience - 0.0/5.0 -

I am extremely disappointed with my experience. When I first dropped my car off, I asked Chris about several rock chips on the roof and hood because my insurance agent specifically told me to ask about them while dropping off the vehicle. Chris was dismissive and made me feel as though my questions were foolish. Due to her poor customer service, I contacted my insurance agent and informed her that I would choose a different repair facility for those additional repairs. When I was notified that my vehicle was ready for pickup, no one reviewed the completed repairs with me. The front desk employee simply told me I would receive two text messages—one indicating the repairs were complete and another containing a survey—and that anything less than a 10 would be considered a failure for the shop. After returning to my office, I noticed that the glass panel with the keypad was still cracked. When I called, Chris informed me that she had forgotten to tell me the part had to be ordered and that I would need to bring the vehicle back. She initially stated the repair would take only 10 minutes. As a busy working professional, I had already rearranged my schedule to drop off and pick up my vehicle, coordinate a rental car, and arrange transportation. Having to return because the vehicle was released before all repairs were completed was extremely frustrating. Today, Chris called to inform me that the part had arrived, but now I was told the repair would take approximately an hour instead of the 10 minutes previously quoted. During that conversation, I also advised her that I had noticed additional issues with the repair, including damage or misalignment to the headliner and visible gaps around the dashboard and windshield trim pieces that were not present before as well as black smudges all over the headliner and panels. I expressed my frustration regarding why I was told the vehicle was ready for pickup when it was clearly not complete. I requested a call from a manager at approximately 8:30 a.m. to discuss these concerns. As of now, I have not received a return call. My insurance agent has also attempted to contact the manager regarding these issues and has not received a response. My concerns are not only the incomplete repair but also the lack of communication, poor customer service, and the apparent new issues that have resulted from the repair process. I would appreciate prompt contact from management to address these concerns and provide a satisfactory resolution.

My Experience - 5.0/5.0 -

It looked really good. Hopefully it will hold up for a long time. Will recommend your company to others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was so helpful and pleasant. Pick up was extremely easy Thank you so much

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys did an excellent job on my car plus you went the extra mile and fix the sensor issue Thank you for your support

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

They were kind and friendly. Also, a my car repairs were completed early.

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great work! Highly recommend you guys, took care of me way sooner then I expected. Keep up the great work!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great experience will use them in the future!