Gerber Collision & Glass - Waipahu
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Waipahu offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Highly recommend to my relatives and friends
Likely to Recommend - 0.5/5.0 -
Not only would I not recommend GC&G in Waipahu, I am considering filing a complaint with my insurance company, Allstate, as this shop is considered to be part of the "Good Hands Repair Network" so that other customers will be forewarned about the QA issues that I mentioned in this survey.
Repair Quality - 0.5/5.0 -
Although the Estimator, Maria, was very friendly and courteous, I experienced issues related to quality assurance (QA) that left me very disappointed and dissatisfied with GC&C. I recognize that paint matching, especially the Tesla Pearl White color, is not easy, but I was taken aback by how badly the repaired area was painted, resulting in an immediate "warranty" claim when I first picked up the vehicle. This speaks to a lack of quality assurance process at this repair shop. When I went to pick-up my vehicle the second time, after a week, there were paint marks on the window, and tape residue on the window sills of my vehicle that a technician had to come and rectify. Again, this speaks to a lack of a quality assurance process at GC&G in Waipahu.
Customer Service - 0.5/5.0 -
I will note that when I went to pick-up my vehicle (the first time) and noted that there were issues with the paint matching, Maria, the Estimator, called someone from production to look at the vehicle with me. That person agreed that the colors of the repaired areas noticeably did not match with the rest of the vehicle. I was then told that the area would be re-painted and blended with the surrounding paint. I must say that I appreciated this acknowledgement. However, if QA processes were in place, I would not have had to experience having to leave my vehicle another week in the shop in order for it to be painted correctly. What I found to be most upsetting is that when I went to pick-up my vehicle the second time, a Manager came by to speak with me and I told him that it was unacceptable for my vehicle to have very noticeable tape marks and paint overspray on the windows, and he responded by telling me that, "we repair many cars here." This is not a valid excuse for not having a QA process; rather it shows bad customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really liked the way u kept me informed about my car n wat was happening. This is the 1st time 4 me n. I also enjoyed the car u loan me. It was so easy to drive. Thank You for your good work.
My Experience - 5.0/5.0 -
Everyone was polite . Car was ready as promised. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good on repairs.
Likely to Recommend - 5.0/5.0 -
Friends
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Very good
Returned Clean
My Experience - 5.0/5.0 -
Staff were very friendly and helpful.
Likely to Recommend - 3.5/5.0 -
The staff were nice; the service took a lot longer than would be expected.
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0 -
I received updates but they werent that relevant, as I had no idea when the car would be ready, so I had to keep ringing to extend my car rental.
My Experience - 5.0/5.0 -
They were just great!
My Experience - 5.0/5.0 -
the customer service and work done was immaculate.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
outstanding customer service
Returned Clean
My Experience - 5.0/5.0 -
The only issue was the replacement headlight. In the end I understood the price for the headlight.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work
Customer Service - 5.0/5.0 -
Kristin was excellent
Returned Clean
Likely to Recommend - 4.5/5.0 -
Still waiting for the call regarding the plastic trim inside the trunk that needs to be replaced
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
awesome
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome communication!!!!! Repairs to my vehicle was fast! Car looks brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professional and attention to detail.. Customer service is superb…I will use Gerber for any future work and highly recommend to friends and family.. PaMela..