Gerber Collision & Glass - Walla Walla

4.9 (793reviews)
100%
435 W Tietan St,  Walla Walla,  WA  99362

In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Walla Walla offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (793)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlighted that vehicles were completed ahead of schedule, with frequent text and phone updates keeping them informed throughout the process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return. A pleasant and recurring surprise was the complimentary interior and exterior cleaning of vehicles. A small number of customers noted minor concerns, including incomplete repairs, paint touch-up issues, and occasional delays, as areas they felt could be improved.
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"How about a 10!!!! They did a great job of making my little Truck look almost like new again! And they detailed the inside & outside to ..." Read more
"Absolutely incredible work by the AMAZING TEAM at Gerber, my car not only looks better than when I bought it, but it now drives better!!!! You guys went Above and beyond my expectations ..." Read more
"They were the best auto body shop we have ever dealt with! Our Silverado looks brand new, inside and out! Great ..." Read more
"... surprised me. I would recommend them to everyone. They were honest. thorough always pleasant and did extra for me without charging. As I heard Gerber is the best in ..." Read more
"The repair was done ahead of schedule and they kept us informed through the entire process. Very professional."
"... incredible communication along every step of the way. 3 weeks early!" Read more
"... vehicle and provided incredible customer service. They finished ahead of time, allowing us to get the car back before Christmas. Amazing job." Read more
"The repair was done ahead of schedule and they kept us informed through the entire process. Very professional."
"... messages about the progress of the repairs. And, the job was finished ahead of time. A+" Read more
"Was ready 4 days sooner than planned. They even had to order more parts during the repairs. Very satisfied with the fast ..." Read more
"... progress continued throughout the entire repair, never leaves you in the dark and always keeps you in the loop. So very impressed." Read more
"Very special business kept me up to date daily. Did a wonderful job all were very friendly."
"Great service. Kept me up to date all along the way."
"... would fix my car but i didnt know what to expect, so thank you for great communication. also my car was left so neat and clean, above and beyond! thank you all so much!" Read more
"Gerber quoted accurately. They stayed in touch daily informing me of progress. Their concern for my car loaner costs surprised me. ..." Read more

My Experience

You guys are awesome. Best customer service!!! Thank you!!!

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My Experience

Very friendly helpful staff. Great updates on progress, and a speedy repair. 100% happy thank you And of course my car looks beautiful. Like new

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Returned Clean

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Returned Clean

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Returned Clean

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My Experience

Car looks great. I was kept in the loop the entire process regarding the status. Great experience.

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My Experience

My truck looks good after the repairs, except that the windshield cracked agin. However, I’m thankful that it will be repaired. Thank you for your service.

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Available and accommodating.

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They kept us informed every step of the way.

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The Traverse looks great! The damage was repaired and looks as good as new! And it was nice that they cleaned the inside also! I appreciate it so much! Thank you

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Repair Quality

Looks great and they were kind with my car, inside and out

Customer Service

Everybody I spoke with at Gerber was easy to work with. I felt on edge being there and speaking there at all but that was generally just because of the whole insurance and repair process being nerve-wracking, and having to take time off work made me nervous. But everybody at Gerber was fine.

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Great service ⭐️

Customer Service

Great

My Experience

They communicated great about when my car would be done about what they were doing.

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Communication was great

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Returned Clean

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Returned Clean

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I’d say 10+

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I appreciate all the communication with updates on my vehicle. Thank you