Gerber Collision & Glass - Walla Walla

4.9 (753reviews)
99%
435 W Tietan St,  Walla Walla,  WA  99362
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In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Walla Walla offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (753)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, frequent and proactive communication through texts and phone calls, and timely or early completion of repairs. Many highlighted that vehicles were returned cleaner than when dropped off, reflecting attention to detail and care. Repair quality was frequently described as excellent, with cars looking like new. A few customers noted minor concerns such as post-repair noises, paint touch-up limitations, and occasional last-minute scheduling changes, as shared directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"How about a 10!!!! They did a great job of making my little Truck look almost like new again! And they detailed the inside & outside to perfection!! ..." Read more
"Absolutely incredible work by the AMAZING TEAM at Gerber, my car not only looks better than when I bought it, but it now drives better!!!! You guys went Above and beyond my expectations and ..." Read more
"The staff was friendly, the work was excellent, the scheduling was easy, and the whole experience felt professional."
"They were the best auto body shop we have ever dealt with! Our Silverado looks brand new, inside and out! Great ..." Read more
"The quality of auto body repair work done by Gerber Collision and Glass is beyond compare!"
"... vehicle and provided incredible customer service. They finished ahead of time, allowing us to get the car back before Christmas. Amazing job." Read more
"Got our car done ahead of estimate. Kept us informed every step of the way. Took care of rental car and made entire experience ..." Read more
"The work was estimated and explained thoroughly, the turn around was so much faster than we expected, and the end result was our car back as it was originally. ..." Read more
"Excellent communication every step of the way, finished service ahead of schedule."
"Was faster then expected and very nice. Kept me updated every step of the way."
"... progress continued throughout the entire repair, never leaves you in the dark and always keeps you in the loop. So very impressed." Read more
"Great service. Kept me up to date all along the way."
"... would fix my car but i didnt know what to expect, so thank you for great communication. also my car was left so neat and clean, above and beyond! thank you all so much!" Read more
"Everything was great! There was great communication up until the very end- a couple days I was told last minute I wouldnt be ..." Read more
"... Car looks like new- even though its 13 years old. Great communication while the car was in the shop. We will use your services again if needed." Read more

My Experience

Gerber collision did a great job on my car. It looks brand new. I really appreciate the complementary wash/vacuuming that they did. Overall very satisfied with the job and customer service.

My Experience

Gerber, you made the whole experience so pleasant and easy. My car was repaired much earlier than expected and the communication was great. Thank you!

Likely to Recommend

Repair Quality

My car looks great - thank you!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Vehicle looks great! They did an amazing job fixing it.

Customer Service

They kept me informed the whole time and even work harder on the project to make sure we had our vehicle for our family vacation.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks good as new. Bodywork and paint were excellent.

My Experience

Friendly and communicate status daily. Repairs were completed within the estimated time. That has never happened at any other repair shop. Thank you Gerber!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great job fast and effecient!!

Likely to Recommend

Repair Quality

Great fast and effecient!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They even touched up a ding that was not on the order!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleased with the work done on my car. Loved having it washed and detailed..very pleasant surprise.

My Experience

It’s surprising that you were able to so perfectly restore my 2005 Hyundai. Yes, it’s old, but it fits me perfectly and only has 72,000 miles on it. So, for me it’s a keeper. Thanks for your meticulous work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The staff was friendly, the work was excellent, the scheduling was easy, and the whole experience felt professional.

Repair Quality

The staff was friendly, the work was excellent, the scheduling was easy, and the whole experience felt professional.

Customer Service

The staff was friendly, the work was excellent, the scheduling was easy, and the whole experience felt professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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