Gerber Collision & Glass - Watertown (Ny)

4.9 (4,511reviews)

97%

(315) 788-3584

18288 US 11, Watertown, NY 13601

97%

See Photos

18288 US 11
Watertown, NY 13601

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Watertown (Ny)

See Photos

18288 US 11
Watertown, NY 13601

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Watertown (NY) offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

Honda

I-Car

Call

Website

Reviews (4,511)

Sort By:
Newest
Rating

3,967 Customers Rated

5 Stars

76% Complete

(3429)
4 Stars

8% Complete

(361)
3 Stars

1.8% Complete

(81)
2 Stars

1.1% Complete

(48)
1 Star

0.2% Complete

(11)
< 1 Star

0.8% Complete

(37)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, restoring vehicles to pre-accident or even better-than-new condition. Communication was a standout strength, with regular text and phone updates keeping customers informed throughout the repair process. Timeliness was also highly regarded, as many vehicles were completed ahead of schedule. Customers appreciated the convenience of on-site rental car coordination and the unexpected bonus of interior and exterior vehicle cleaning. A few customers noted delays, occasional communication gaps, and minor post-repair issues, reflecting areas where customers felt improvements could enhance the overall experience.

Select to learn more

Service Quality
Timeliness
Communication

"... the entire process was seamless and stress-free. The quality of the repair work was exceptional, and my truck looks as good as new after the service. ..." Read more

"Not only did you guys provide top notch service but your staff was incredible. My car looks brand new and it was an absolute pleasure ..." Read more

"... repaired sooner than anticipated which was amazing! Everything looks great and was put back to its original condition you cant even tell there was an accident. 1010 recommend!" Read more

"Can't say enough good about them. Vehicle was fixed and looks phenomenal. They kept me informed twice a week with updates and ..." Read more

"My explorer looked better when it left your parking lot than it did the day I bought it. Everyone was so kind and went ..." Read more

"Job was completed well ahead of schedule and it looks like nothing ever happened!"

"Almost a full month early"

"Way early they quoted me 7-10 days and was done in 2."

"It actually was ready a week early yet I was home in Florida."

"... able to get serviced until Mid- Sept. they not only got me in 2 weeks earlier than expected, but finished a week earlier than originally planned. I couldnt be happier!" Read more

"I had text messages at least once or twice a week as well as a phone call generally to keep me updated and informed on my car"

"You're communication about the progress of our repair was phenomenal. Every staff member was kind, thorough & professional."

"Communication was nothing less than exemplary."

"Updates were provided via text and phone calls as we were told they would be."

"Every person I spoke to communicated well. When parts were delayed I was notified and kept in the loop. Friendly and knowledgeable as well. I was able to ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... the entire process was seamless and stress-free. The quality of the repair work was exceptional, and my truck looks as good as new after the service. ..." Read more

"Not only did you guys provide top notch service but your staff was incredible. My car looks brand new and it was an absolute pleasure ..." Read more

"... repaired sooner than anticipated which was amazing! Everything looks great and was put back to its original condition you cant even tell there was an accident. 1010 recommend!" Read more

"Can't say enough good about them. Vehicle was fixed and looks phenomenal. They kept me informed twice a week with updates and ..." Read more

"My explorer looked better when it left your parking lot than it did the day I bought it. Everyone was so kind and went ..." Read more

"Job was completed well ahead of schedule and it looks like nothing ever happened!"

"Almost a full month early"

"Way early they quoted me 7-10 days and was done in 2."

"It actually was ready a week early yet I was home in Florida."

"... able to get serviced until Mid- Sept. they not only got me in 2 weeks earlier than expected, but finished a week earlier than originally planned. I couldnt be happier!" Read more

"I had text messages at least once or twice a week as well as a phone call generally to keep me updated and informed on my car"

"You're communication about the progress of our repair was phenomenal. Every staff member was kind, thorough & professional."

"Communication was nothing less than exemplary."

"Updates were provided via text and phone calls as we were told they would be."

"Every person I spoke to communicated well. When parts were delayed I was notified and kept in the loop. Friendly and knowledgeable as well. I was able to ..." Read more

Nicholas (RAM owner) reviewed 8/30/26

Hitch cover is missing, window tint is torn/damaged

They tore my window tint and didn’t say anything. They over torqued my wheel. My back window is covered in clearcoat overspray. My hitch cover and control arm cap is missing. Interior was full of sanding dust.

Advisors, adjusters and management were great. They tried to rectify the issues I had but I don’t want the technicians touching my vehicle again.

Robert (Subaru owner) reviewed 8/29/26

Kevin (Toyota owner) reviewed 8/28/26

Great communication throughout the entire process. Repairs were completed in a very professional and timely manner.

James (Chevrolet owner) reviewed 8/28/26

Very satisfied

William (Hyundai owner) reviewed 8/28/26

Angela (Toyota owner) reviewed 8/28/26

I didn’t give a 10 or a 9 because the front driver side where the bumper meets the headlight and the fender, there’s a gap where I can see clips that hold it together.

Brandon (RAM owner) reviewed 8/28/26

Looks good and very fast turn around on my truck. I only had to use a rental one day. 👍😁👍

Cindy (Chevrolet owner) reviewed 8/28/26

The work done on my car was outstanding!

Christine (RAM owner) reviewed 8/27/26

An excellent job matching the color!! Completed repair in 9 days, just outstanding!

Kathleen (Chevrolet owner) reviewed 8/27/26

Above

Sharon C (Toyota owner) reviewed 8/27/26

Candace (Honda owner) reviewed 8/26/26

Christina (Jeep owner) reviewed 8/24/26

Definitely would

Absolutely wonderful people

Jonathan (Toyota owner) reviewed 8/24/26

Cynthia (Toyota owner) reviewed 8/22/26

Cassidy very efficient communication was superb kind and friendly Brian answered my questions spent time inspecting car. Daily updates regarding progress. AND.... I got my suv back two days ahead of schedule.

Erin (Jeep owner) reviewed 8/22/26

Timothy (Honda owner) reviewed 8/21/26

Very professional job done sooner than when it was scheduled to be done.

Beverly (Hyundai owner) reviewed 8/21/26

They did a great job and kept me updated on the work status.

Brooklyn (Honda owner) reviewed 8/21/26

Melissa (Ford owner) reviewed 8/21/26

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view more shops in: Watertown | 13601

There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Gerber Collision & Glass - Watertown (Ny)

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Watertown (Ny)

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (4,511)

3,967 Customers Rated

My Experience - 0.0/5.0 -

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?