Gerber Collision & Glass - Watertown (Wi)
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Watertown (WI) offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Called and/or emailed several times to request a detailed estimate that we were told would be provided to us. We never did receive one.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Needs better customer service and communication.
Customer Service - 0.5/5.0 -
The lady at the front is rude.
My Experience - 5.0/5.0 -
They always do an excellent job and the staff are very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was pleasantly surprised with the timing and efficiency of my car repair. I would no doubt go to Gerber again if needed.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Poor communication about when the truck was going to be ready. It meant having to make alternative plans on a moments notice.
My Experience - 5.0/5.0 -
Very good service, absolutely friendly workers and a great job done on the jeep!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I would still recommend Gerber for body work.
Repair Quality - 4.0/5.0 -
I understand parts delays, also I understand how insurance drives what parts are to be used. I also voiced my concern over delays due to I feel aftermarket parts to my insurance. The hood on the car flexes when driving over 50. Only time will tell.
Customer Service - 3.5/5.0 -
I wish I was kept better informed on the repair. Again I know how busy a body shop can be and is.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The people that are very friendly and very helpful and the work on my car looks great thank you
Customer Service - 4.5/5.0 -
Very frendly
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied with the repairs. When I called for the timeline and told them I was personally paying for the rental car, they did all they could to expedite the process and in fact had the truck out two days early Thank you so much
My Experience - 0.0/5.0 -
The issue was not fixed. I have called 4 times since the "repair" and was told I'd get a call back to which I am still waiting almost 3 weeks later. Disappointed you don't stand behind your repair process and any attempts to make it right.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
There is a great lack of communication with the man who is in charge. I have called 3 times this week and every time I'm told I will get a call back the next day. If the shop is unable or unwillingly to do repairs thats understandable and I'd rather just be told that so I can go elsewhere.