Gerber Collision & Glass - Waukesha
In operation 85 years, 6 years at this location.
Gerber Collision & Glass - Waukesha offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Looks great & great timely service - loved the shuttle service too! Thank you very much!
My Experience - 5.0/5.0 -
Vince, of Gerber Collision and glass was very kind and professional. From day one he kept me informed on the process of the repair of my 2019 Dodge Challenger Hellcat. The job took a little longer than expected, only because of the wait time for parts to come in from the Dodge. Vince let me know that my vehicle repair was completed. I looked over the work that was done and it was perfect. It looks just as good as it did before the accident. I was 100% satisfied with the work. I would highly recommend Gerber Collision and Glass to anyone in need for collision repair service for their vehicle.
Likely to Recommend - 5.0/5.0 -
I would absolutely recommend Greber collision and Glass to my friends and family!
Repair Quality - 5.0/5.0 -
The team at Gerber completed the body work on my 2019 Dodge Challenger Hellcat to 100% satisfaction.
Customer Service - 5.0/5.0 -
The customer service was wonderful. The were able to answer all my questions about the repairs on my vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Vince was fantastic and kept me informed the entire time my car was being repaired.
Returned Clean
My Experience - 5.0/5.0 -
Excellent experience. The repairs were awesome. The service was prompt and professional. Appreciated the regular updates and friendly care. Will recommend Gerber to any friends and family needing collision repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication
Customer Service - 5.0/5.0 -
Vince walked us through the whole process and kept up with communicating on the repair schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Solid all around service.
Repair Quality - 5.0/5.0 -
Matched the paint color perfectly
Customer Service - 4.5/5.0 -
Professional, quick service. GM asked for all 10’s, and I definitely would have otherwise, but left a weird feeling.
My Experience - 5.0/5.0 -
I am very pleased with the work that was done and appreciated getting back a nicely cleaned vehicle.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Vince and crew would be recommended for sure
Repair Quality - 5.0/5.0 -
Quality job performed. Very satisfied. Vince and crew were excellent!
Customer Service - 5.0/5.0 -
Quality job. Very satisfied. Vince and crew were very good.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The communication was terrible. The timeline given was 7-10 days and it was 21 before I got my vehicle back. I also had questions/ concerns about some of the work, that were going to followed up on and weren't.
Customer Service - 1.0/5.0 -
The best/ only communication I received was after my vehicle was done. And that was too make sure it was okay, which it wasn't. And then communication stopped again
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0 -
Took a long time to complete
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looked like new on completion.
Customer Service - 4.0/5.0 -
Vince could have done a better job communicating updates.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
The repair and clean were great, but unless my friend had a spare car like I do, there’s way too much unknown and lack of communication to entrust with a sole mode of transportation.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I dropped off at a different location than my repair. During drop-off they said the repair location didn’t notify them I was coming, despite me confirming with the repair shop that day. The day after dropping off my car I got a notification that I had an appointment at 8am at the repair shop. I replied to the notification and got no response and was not contacted when 8am came and went. I didn’t receive any calls or voice message updates from the repair shop the entire time my car was in the shop (~3-4 weeks). I got a few automated text messages for the first 2 weeks when they first selected my ETA date of 03Jun, saying they were on track. I called them on 29May to see if they were going to bring it back to the drop off shop or if I had to come to them. They said it would be the drop off shop but my ETA was “typed in wrong” and said that they would try to meet it but probably wouldn’t and they would update me if they couldn’t meet it with a new ETA. I did not hear from them again via phone, text, or email until my car was complete 09Jun, almost a full week later than the ETA.