Gerber Collision & Glass - Wausau
In operation 85 years, 4 years at this location.
Gerber Collision & Glass - Wausau offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
-I was told the service would take 3-5 days to complete; it took 13 business days to complete with no update. -Since getting the vehicle back, there is a musty smell throughout the vehicle; I understand repairs may cause various chemicals to be used, but any update/information about why there is an unpleasant, lingering aroma would have been appreciated; -The vehicle was dropped off with a full tank of gas; there was a little over 3/4 when we received it back; again, explanation as to why that much gas was used would have been appreciated; -there was a part that came off when the vehicle was damaged between the rear window and bottom; I assumed the extensive list of repairs had that included, yet that part was not put back on during repairs
Repair Quality - 1.0/5.0 -
-I was told the service would take 3-5 days to complete; it took 13 business days to complete with no update. -Since getting the vehicle back, there is a musty smell throughout the vehicle; I understand repairs may cause various chemicals to be used, but any update/information about why there is an unpleasant, lingering aroma would have been appreciated; -The vehicle was dropped off with a full tank of gas; there was a little over 3/4 when we received it back; again, explanation as to why that much gas was used would have been appreciated; -there was a part that came off when the vehicle was damaged between the rear window and bottom; I assumed the extensive list of repairs had that included, yet that part was not put back on during repairs
Customer Service - 1.0/5.0 -
-I was told the service would take 3-5 days to complete; it took 13 business days to complete with no update. -Since getting the vehicle back, there is a musty smell throughout the vehicle; I understand repairs may cause various chemicals to be used, but any update/information about why there is an unpleasant, lingering aroma would have been appreciated; -The vehicle was dropped off with a full tank of gas; there was a little over 3/4 when we received it back; again, explanation as to why that much gas was used would have been appreciated; -there was a part that came off when the vehicle was damaged between the rear window and bottom; I assumed the extensive list of repairs had that included, yet that part was not put back on during repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Roof seam sealer looks like a 2 year old applied it, not very factory looking.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
you all did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
you all did a great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0 -
My windows washer fluid sensor is not working. It says I need more windows wiper fluid but im full. And yes I didnt have this problem before my incident.
Customer Service - 2.5/5.0 -
Never text me back about my sensor
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Gerber did an amazing job. This is the second time they have repaired my Subaru. And it looked amazing both times. They got the work done quickly. Very Very Happy 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thanks for meeting our scheduling needs and coordinating for our oil change with the dealer.
Likely to Recommend - 3.0/5.0 -
They seemed disorganized. Their communication could improve. Initial estimate accuracy needs to improve (supplement increased repair costs by 60%). Better attention to detail needed when prepping cars for return to customers.
Repair Quality - 4.5/5.0 -
A few trim pieces were misaligned and some door gaskets were not properly seated. There was some liquid over-spray on my interior panels. I was able to resolve all of these issues in 10 minutes myself.
Customer Service - 5.0/5.0 -
It was great. They fixed my car when insurance was determined to total it. I couldn't be happier to get my car back all repaired!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
At this point I am uncertain.
Repair Quality - 3.5/5.0 -
Initial response and follow up was not good
Customer Service - 3.0/5.0 -
Follow up was not done until I started calling finding out what the concerns and hold up was with my vehicle repair.