Gerber Collision & Glass - Wausau

Likely to Recommend - 1.0/5.0

Repair Quality - 0.5/5.0 -

Replaces a headline assembly, puts no headlight in. Also, my battery is now drained because who ever worked on it never disconnected it. As soon as I got it back it was starting rough AND my Chevy app also warned me of a low battery halfway through the repair. So that is 250 I have to pay to replace because of something that was perfect when I dropped it off

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Car looks like it is brand new

Likely to Recommend - 0.5/5.0 -

They clearly overcharged the Parts and labor sections. Not only did was this already covered in the assessment they talked into the price, but they added it in again for almost 5000$ extra in what seems to be unnecessary fees. It was a pure pdr repair, why add an extra 3200$ in parts?! And why tac on two counts of labor when the assessment already had labor included?

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The service given to my vehicle was perfect!

Customer Service - 4.5/5.0 -

The employees are so helpful and efficient! They had my vehicle for a week, but it was given back in great shape.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 1.0/5.0 -

-I was told the service would take 3-5 days to complete; it took 13 business days to complete with no update. -Since getting the vehicle back, there is a musty smell throughout the vehicle; I understand repairs may cause various chemicals to be used, but any update/information about why there is an unpleasant, lingering aroma would have been appreciated; -The vehicle was dropped off with a full tank of gas; there was a little over 3/4 when we received it back; again, explanation as to why that much gas was used would have been appreciated; -there was a part that came off when the vehicle was damaged between the rear window and bottom; I assumed the extensive list of repairs had that included, yet that part was not put back on during repairs

Repair Quality - 1.0/5.0 -

-I was told the service would take 3-5 days to complete; it took 13 business days to complete with no update. -Since getting the vehicle back, there is a musty smell throughout the vehicle; I understand repairs may cause various chemicals to be used, but any update/information about why there is an unpleasant, lingering aroma would have been appreciated; -The vehicle was dropped off with a full tank of gas; there was a little over 3/4 when we received it back; again, explanation as to why that much gas was used would have been appreciated; -there was a part that came off when the vehicle was damaged between the rear window and bottom; I assumed the extensive list of repairs had that included, yet that part was not put back on during repairs

Customer Service - 1.0/5.0 -

-I was told the service would take 3-5 days to complete; it took 13 business days to complete with no update. -Since getting the vehicle back, there is a musty smell throughout the vehicle; I understand repairs may cause various chemicals to be used, but any update/information about why there is an unpleasant, lingering aroma would have been appreciated; -The vehicle was dropped off with a full tank of gas; there was a little over 3/4 when we received it back; again, explanation as to why that much gas was used would have been appreciated; -there was a part that came off when the vehicle was damaged between the rear window and bottom; I assumed the extensive list of repairs had that included, yet that part was not put back on during repairs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

Roof seam sealer looks like a 2 year old applied it, not very factory looking.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

you all did a great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

you all did a great job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 0.5/5.0 -

My windows washer fluid sensor is not working. It says I need more windows wiper fluid but im full. And yes I didnt have this problem before my incident.

Customer Service - 2.5/5.0 -

Never text me back about my sensor

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Gerber did an amazing job. This is the second time they have repaired my Subaru. And it looked amazing both times. They got the work done quickly. Very Very Happy 😊

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thanks for meeting our scheduling needs and coordinating for our oil change with the dealer.

Likely to Recommend - 3.0/5.0 -

They seemed disorganized. Their communication could improve. Initial estimate accuracy needs to improve (supplement increased repair costs by 60%). Better attention to detail needed when prepping cars for return to customers.

Repair Quality - 4.5/5.0 -

A few trim pieces were misaligned and some door gaskets were not properly seated. There was some liquid over-spray on my interior panels. I was able to resolve all of these issues in 10 minutes myself.

Customer Service - 5.0/5.0 -

It was great. They fixed my car when insurance was determined to total it. I couldn't be happier to get my car back all repaired!