Gerber Collision & Glass - Wausau

Likely to Recommend - 3.0/5.0 -

They seemed disorganized. Their communication could improve. Initial estimate accuracy needs to improve (supplement increased repair costs by 60%). Better attention to detail needed when prepping cars for return to customers.

Repair Quality - 4.5/5.0 -

A few trim pieces were misaligned and some door gaskets were not properly seated. There was some liquid over-spray on my interior panels. I was able to resolve all of these issues in 10 minutes myself.

Customer Service - 5.0/5.0 -

It was great. They fixed my car when insurance was determined to total it. I couldn't be happier to get my car back all repaired!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

At this point I am uncertain.

Repair Quality - 3.5/5.0 -

Initial response and follow up was not good

Customer Service - 3.0/5.0 -

Follow up was not done until I started calling finding out what the concerns and hold up was with my vehicle repair.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

We were told the job would take about 4 days. You requested that we have the car there Monday morning. On Thursday we called to see where things were at and were told our car MIGHT be done the following week. Therefore we had to cancel our weekend plans. We called again and explained we absolutely needed the car by Tuesday night because my husband was scheduled to have surgery on Wednesday. I received a voicemail Friday night stating the car would not be done and you had arranged a rental car. I had already explained that I didn’t need or want a rental car. I called again on Monday morning and explained again my situation. Olivia did return a call later in the day and said the car would be done Tuesday afternoon. It’s unfortunate we were told when to bring the car in and then the job didn’t get done so we had to cancel our scheduled getaway.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Had one little spot on the top of the fender just had to take back in and get buffed

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

The repair work was done well. However the interior of our car was filthy, I would have expected at least an attempt to clean a bit. There are also some new scratches on the interior and also some paint overspray on the back window.

Customer Service - 3.0/5.0 -

The repair work was done well. However the interior of our car was filthy, I would have expected at least an attempt to clean a bit. There are also some new scratches on the interior and also some paint overspray on the back window.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

The only complaint I have is that I would have liked a more accurate timeframe as to when my car would be finished. I did not get a loaner because I was told it would bev3 days but in the end it was 7 days since it went over a weekend. If I would have known that I could have planned for a loaner car through my insurance company. That said the car looks beautiful.

Customer Service - 3.5/5.0 -

Same comment as previous

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

The work on the vehicle is great. The issue was that I was told 3 days in the shop. It was 11 days in. I had to call for updates. Nobody would have updated me.

Customer Service - 2.0/5.0 -

See previous comment.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

A pillars were hanging down. Dust on underside of the hood. Some scratches that weren’t there before on rain guards and door panel.Dusty on headliner.

Customer Service - 4.0/5.0 -

Very tentative and was willing to work with my schedule.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

I struggle with this question, because once they new there was a problem, they communicated better, however, as the wife of a automotive technician, I understand parts can be broken, and not providing appropriate service and communication can be very disappointing. However, I would feel bad if I recommended this to a family member or friend and then this happened to them, knowing how frustrated and disappointed I was. Thank you.

Repair Quality - 4.0/5.0 -

My headlights were not positioned correctly on low beams, overall the paint and repair was done well.

Customer Service - 4.0/5.0 -

When I first walked in to Gerber, I was greeted warmly by Olivia, she was friendly and sweet. The only concern I had was that I was told my car would be done in 1 week. I dropped off my car on Monday and by Friday I didnt hear anything, I called and was told my parts were damaged and my car would not be ready until the following week. I was upset, because I planned on having my car for the weekend and had to make different accommodations on a Friday late, due to no communication from the store. My husband also asked to be contacted about the estimate and we were never given an estimate prior to the work being done. The store did apologize and called on Monday to say my car would be done on Tuesday. Late afternoon on Tuesday I called and could pick up my car. I was also told they would detail it. It was not detailed...

My Experience - 5.0/5.0 -

Great customer service!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Responsive, polite.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely no complaints

Customer Service - 5.0/5.0

Returned Clean