Gerber Collision & Glass - Westerville
Gerber Collision & Glass - Westerville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Trying to schedule was a nightmare though.
Customer Service - 2.5/5.0 -
I called to schedule an appt for estimate. I was on the phone a long time. When I arrived there was no record of the appt. Very frustrating!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated that an update on the auto repairs was provided two times per week up to completion.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Repair was fine but not timely
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I?m very happy with the way I was taken care of and the work was finished exactly when you said it would be. The repairs were great and the rental car was very nice. Totally happy with this experience. Thank you!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
When I initially dropped my vehicle off at the location, I was happy with my interaction with staff and the Geico rep. However, upon pick up of my "completed" vehicle. My husband noticed that they did not replace the lower bumper. Somehow this was overlooked on Gerber & Geico's quality check. They needed to order the part and then I had to find the time to drop my vehicle off at the location again. A huge inconvenience for me. When I dropped off my vehicle for the 2nd time, I had called earlier to confirm a rental would be available at 8AM becuase of work obligations. I waited 40 minutes for the Enterprise to show up for the rental. Another huge inconvenience.
Customer Service - 3.5/5.0 -
At first, I thought Gerber's text were impressive and allowed me to know the status of my vehicle. Until, it sent a text saying my vehicle was completed... when in fact it was not and the completion date was pushed out a day.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend them to anyone ! I pray I never get into another accident but in the event I do I will be calling Gerber !
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent Customer Service! JJ kept me in the loop about the progress of my vehicle through the entire process. He always answered any questions I had!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already referred a few more customers.
Repair Quality - 5.0/5.0 -
Great work and done quick. Customer service was excellent and kept me informed all the way through the repairs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Good work but slow
Repair Quality - 2.5/5.0 -
Fantastic work but 16 days versus 5 which I was quoted
Customer Service - 2.5/5.0 -
Great work but I asked for one thing to be checked and they said they would and it still didn't work when I got my car