Gerber Collision & Glass - Westerville
Gerber Collision & Glass - Westerville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
we are very happy with not only work but price & staff.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
done fairly fast. And it looks like brand new. And I like the employees attitude.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Drove my car home and there was a clicking sound from the right rear of the car. The rear tire won’t hold air. Not sure what happened but I didn’t have the car for 2 weeks and it’s not working properly.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Although they further damaged my vehicle during the repair process, they were upfront and honest about it and fixed it and the truck looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Communications were good, repairs were timely, and the results look great.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0 -
I don't know how Gerber compares to 4Excite, Italian Body shop or others, but I've had mostly good experiences with them so far
Repair Quality - 5.0/5.0 -
Erica Babbert did a very good job of managing my car repair
Customer Service - 5.0/5.0 -
Cust service team very good
My Experience - 0.0/5.0 -
I got my car back after them delaying pick-up twice for something they found not fitting right during final inspection. At pick up today I gave my car a once over and noticed the part that got damaged under the car in the accident was still hanging down. I told Erika about it and she personally got a tool and put a bolt on to attach the hanging piece. After further inspection when I got home I noticed the plastic under liner is still broken near the center of my vehicle, and is missing a decent size piece in the middle. I appreciate Erika’s thoughtfulness in making sure that the repaired parts on my car were all fitting perfectly. I am disappointed however that it didn’t get returned fully fixed. Erika, and the women that ran the front desk were both so kind and helpful. I’m not sure where the mis communication occurred. I sent in a picture of the plastic piece that was hanging down when I filed my claim.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job. Very nice people. Prompt service. I could not ask for better.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication. Friendly.
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Gerber said they would let us know how things were going every Tuesday and Thursday. They did not. Maybe the damage wasn’t too great that they needed to contact us. That aside the process was smooth and we are happy.