Gerber Collision & Glass - Westfield (Wi)

4.7 (545reviews)
96%
433 Industrial Dr,  Westfield,  WI  53964

In operation 85 years, 5 years at this location.

Gerber Collision & Glass - Westfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (545)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and call updates throughout the repair process. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return, and many appreciating the complimentary interior and exterior cleaning. Timeliness was a strong point, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including inconsistent communication updates, delays in repair completion, and isolated quality concerns such as incomplete repairs or overlooked damage. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"Nice people very professional quick service good quality repairs Nice job all around keep up the good work 👏"
"Extremely satisfied. NIce people to deal with & they took great care of my car."
"Absolutely perfect! Fit, finish and attention to fine detail is flawless. My new go-to for body work and repair."
"Excellent experience, frequent communication and excellent work. My Buick which was damaged in a collision with a ..." Read more
"Bumper was not sitting properly on the vehicle. Passenger side pain chip along bumper cover not complete. ..." Read more
"I received text messages every couple of days while they worked keeping me up to date on their progress progress"
"... Vehicle was done a week sooner than anticipated and I really appreciated the almost daily updates on the progress of repairs. I will definitely recommend Gerber Collision ..." Read more
"Excellent customer service! Kept us informed during the whole process."
"... update the contact number, but it didn't get switched. They were sending update notifications to a landline, and we had to call a few times for updates. The ..." Read more
"Great team Great communication Professional Exceptional work on vehicle"

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Great job with repairs and communication

My Experience

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My Experience

Great work thank you

My Experience

Very pleased with the quick and efficient work that was done!

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Repair Quality

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Returned Clean

My Experience

Appreciated the texts of progress and professionalism. Great job!

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Repair Quality

Customer Service

Likely to Recommend

I was happy with the repairs, ease of the process, and they dealt with updating the insurance company on additional parts needed. Not sure who took care of the rental vehicle process but all I had to do was pick it up then dropped back off to Gerber. That part was also super easy on my end and I didn’t have to go out of my way for that business whatsoever which was fantastic!

Repair Quality

They did great overall, 9 only because they added a little too much glitter and the perfectionist in me noticed it (for the record I’m far from perfect, I just happened to notice it). I’m sure that’s a tough job to get a match even as close as they did. Only noticeable when it’s clean in the sun or close up and looking for it. Probably the only time this will ever be noticed by someone other than me will be the day I sell it, and by then it will be for parts cuz I plan to run it until it won’t move.

Customer Service

Communication was perfect, not too much to be annoying nor not enough leaving me to question anything.

Likely to Recommend

Repair Quality

Did not like hearing about waiting for parts when it was checked 3 weeks prior to repair starting.

Customer Service

My Experience

Nice people very professional quick service good quality repairs Nice job all around keep up the good work 👏

Likely to Recommend

Nice job all around people that care hard to come by now a days

Repair Quality

Good quality work done very nice people with no hassles work done in a timely manner nice job 👍

Customer Service

Very pleasant to work with

Returned Clean

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Repair Quality

None

Customer Service

None

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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They are the Best!

Repair Quality

Customer Service

Customer Service is the Best! Professional, Knowledgeable & Kind.

My Experience

No issues. Very happy

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Repair Quality

Customer Service

My Experience

My trunk is beautiful! No idea there were ever scratches there.

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Repair Quality

The scratch repairs were much better than I had hoped for!

Customer Service

Communication excellent

Returned Clean

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Repair Quality

Not sure if parts were in before I left my car. I could have driven my car a few more days before dropping it off.

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Repair Quality

Customer Service

My Experience

They were terrific to work with. I told them what I wanted & they listened. They get a 10+. Completely happy!

Likely to Recommend

Will definitely recommend them if the situation ever comes up.

Repair Quality

Extremely satisfied. NIce people to deal with & they took great care of my car.

Customer Service

Great people!

Returned Clean

My Experience

Great job and I got it back faster than you said I would. If needed I will come back and I will pass on my experience with you