Gerber Collision & Glass - Westfield (Wi)

My Experience - 5.0/5.0 -

It was a a fantastic experience. From the estimate to the final pick up. 5*

Likely to Recommend - 5.0/5.0 -

Already did!

Repair Quality - 4.5/5.0 -

I would have put 10 but have only had it back 3 days :) I am sure it will be a 10!

Customer Service - 5.0/5.0 -

Best service I have had I a very long time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’ve only had my truck back for a handful of days, so far everything is good. I am happy and the communication was top notch.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

All of the staff was super friendly & helpful! They were able to fix it in a very timely manner! I would definitely recommend them to others! Thank you again for everything!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Finishe the job in less than 2 days!!!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Didn't fix windshield chips. Too many excuses why car wasn't finished by estimated 2 week finish date.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

Didn't do anything with chips in windshield.

Customer Service - 2.5/5.0 -

Plenty of updates. Too many excuses for two weeks of delays.

Likely to Recommend - 5.0/5.0 -

Westfield yes. Beaver Dam no

Repair Quality - 5.0/5.0 -

We were very pleased with the people in Westfield. Kept us updated, professional and great people. Beaver Dam and national Gerber people never seemed to be on the same page. No updates until, oh sorry it will be another 3 months until we can look at the vehicle. So glad Westfield became an option. Will work with them if needed right away even though 1 1/2 hours away. Will not recommend Beaver Dam or work with them.

Customer Service - 5.0/5.0 -

Westfield a 10. Everyone else in th chain a 3

Returned Clean

My Experience - 5.0/5.0 -

Communication throughout the process was appreciated. Seems as if the coolant that leaked out was not topped off.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Honest, timely and reasonable pricing for my repairs. The general manager handled my account and was awesome to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The general manager Jeremy was amazing at keeping up today on my vehicle.

Returned Clean

My Experience - 5.0/5.0 -

It took a little longer than I expected but the repairs done with quality the icing on the cake was my truck was cleaned inside and out nice job

Likely to Recommend - 2.5/5.0 -

I had problems with the Beaver dam shop they had it for a month then they shipped it to the Westfield shop they are the reason that I gave you a 5

Repair Quality - 5.0/5.0 -

My truck looks good

Customer Service - 5.0/5.0 -

They let me know we're my truck was on completion weekly

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have already told others about the great service experience I had with your company.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I was updated, and they reached out to me much more often than anyone else I’ve ever worked with to inform me of progress from start to finish. Thank you again.

Likely to Recommend - 0.5/5.0 -

Again glass is wavy and calibration was not done properly, I have another appointment to take it to another Gerber collision to have it serviced

Repair Quality - 0.5/5.0 -

It took 1.5 weeks to replace my windshield. Everytime I called I was given a different story as to why parts were not ordered, why work had not been scheduled. They were waiting on some info from my insurance company but were unable to recieve it because it had never been updated since Gerber purchased the location

Customer Service - 0.5/5.0 -

Zero communication I called everyday for an update and requested call backs from Jeff via Janelle and was never once updated about my car

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

I would have got my car back sooner.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Great service and communication.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I will tell you what I think when I get my truck back finally after 6 plus weeks

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

From start to finish it was a process! It wasn’t easy but with the help from jenelle keeping me up to date on my car and being completely honest including the set backs we had along the way without sugar coating anything!! Also Jeremy even helping when it came to the last week with the rental was awesome! Again thank you guys and the guys who fixed my baby!!! You all are awesome and deserve a raise without a doubt! IM NOT KIDDING GERBER GIVE THAT CREW A RAISE!!! THEY WELL DESERVE IT! Thank you Westfield gerber collision & glass crew 😁

Likely to Recommend - 5.0/5.0

Customer Service - 5.0/5.0 -

Once we resolved the issue (Lindsey). They went above and beyond!