Gerber Collision & Glass - Westfield (Wi)
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Westfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Everything looks great
Likely to Recommend - 5.0/5.0 -
I would just say that I was satisfied
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
I always felt like I was getting the run around , mis- information and excuses as to why my truck was taking longer than I was being told.
Customer Service - 2.5/5.0 -
The verbal updates I was getting from Jeff did not match the automated email updates I was sent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went as smooth as possible - I was totally satisfied. Car looks great.
Customer Service - 5.0/5.0 -
Totally professional and was treated with the utmost respect.
Returned Clean
My Experience - 5.0/5.0 -
The experience was easy and we are pleased to have the vehicle back a day earlier than was originally promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I shouldn't say I'm completely satisfied because I haven't inspected the work yet because I picked up the car in the dark. will look tomorrow. I see, however, that someone found a pair of glasses I thought I had lost forever. Sweet.
My Experience - 5.0/5.0 -
Yes, I was very happy with the service I received. A special thanks to Dustin who detailed my car!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I was extremely satisfied with your service, I especially liked your keeping my informed on the progress of work on my vehicle., My only complaint was that you offered no service in getting to and from your shop, Twice, I had to pay for towing to get my vehicle to you. I live alone and this was very sad for me.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Although i just picked up the truck late this afternoon i have not yet been able to drive it very far or really give it a good look over - but i certainly did appreciate the way your shop kept me apprised of the process and progress that was taking place - from first appearance everything looks great 👍 - i will indeed stop in after a few days and give a better idea of my satisfaction 👍 thanks again 😊
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was satisfied a little but just the hood cane back with chips in it and the bumper wasn’t aligned but good service
My Experience - 5.0/5.0 -
I liked the way you kept us informed. Thanks Frank
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
The quote could have been closer.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was helpful and very pleasant. The car looks great and I trust that I won't have any issues in the future. Everything was explained to me of what to watch for. But I am confident. And I particularly like the updates sent to me on my cell phone. Nice. Thank you all at Gerber!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
They were pretty good at helping us with all of our needs, it took a little longer than expected to get the front fixed. There wasn't a lot of communication with keeping us updated on our vehicle either. But they were all very friendly and when you called they helped out the best way possible.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I’m happy the car is finally done, and the work looks good. However all the other aspects where not great. Dropped the car off and talked with an office lady, only to have the cops called on us the following day because office staff didn’t know why our car was there. Again after we had a 20 minute convo the prior day in the office. After the estimate was done it was clear they never looked under the hood while doing the estimate. Which was confirmed when repairs where delayed because they needed parts they would have found if they would have opened the hood. Was told at least 3 different completion dates. Also was told we would receive update calls on Tuesday’s and thursdays. I would estimate we did not get called on at least 40% of those days. Over all will not be going back here again.
Customer Service - 1.0/5.0 -
See last comment
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
The first few weeks they had my vehicle. I was lied to on numerus accounts telling me it had all this work done already when I could clearly see it sitting in the parking lot untouched. It wasn't until the new manager and one of the receptionist came together and helped solve all our problems. Thanking God for them and within a week after that my truck was returned to me after a month in a half of sitting at Gerber. Thank you Janelle and new manager out of portage for everything you have done the truck looks and rides great again.