Gerber Collision & Glass - Wildwood (Fl)

Likely to Recommend - 0.5/5.0 -

Never again!

Repair Quality - 0.5/5.0 -

I was told I would get my car back after 4 days. It took 2 1/2 weeks before I had my car and had to pay quite a bit in rental car charges that weren’t covered by insurance.

Customer Service - 1.0/5.0 -

Very slow work and they don’t understand what they were supposed to do. We had to keep telling them to calibrate the car before we picked it up. They didn’t do it and cost us another day.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Nice people doing excellent work.

My Experience - 5.0/5.0 -

Great work, completely satisfied. Kept me informed of the progress and were very professional. Highly recommend to anyone.

Likely to Recommend - 5.0/5.0 -

Very pleased with the results.

Repair Quality - 5.0/5.0 -

Great workmanship

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great service. Matt and Shelley were awesome.

Likely to Recommend - 5.0/5.0 -

No complaints

Repair Quality - 5.0/5.0 -

Finished the work as soon as they could and took the rental back for us

Customer Service - 5.0/5.0 -

Very polite and helpful

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I was satisfied with everything except when I went to pick the car up, they could not find my key. They were very accommodating to bring me home to get my spare. They need another system of tracking the keys.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was professional and they kept me informed.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

First , Cynthia does not own the vehicle. The front office was made aware of this on October 22nd! Next the vehicle was there from October 25th until December 1st!. That’s 37 day’s. Mr O’Day does not return phony calls, as a former COO for a Billion + company, I always found time to return calls. Finally, I believe that Boyd , Gerber and State Farm are colluding in insurance fraud! I have documents that show a non approved repair shop that estimated $2,900, State Farm appraiser stated &1,086. A regional rep for State Farm said the difference was retail vs contract, An approved Repair shop, Gerber got $4,000 + approved! Now who is benefiting? Not the I sured

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Polite. Professional

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

As mentioned before

Repair Quality - 4.0/5.0 -

The quality of repair is good. Not happy with the length of time it took for the repair. There are scrapes that were not there when we turned it in and pin holes on the hood that were not there! Don’t know what they did but that is unacceptable!would not recommend and informed Geico of that!

Customer Service - 4.0/5.0 -

See previous remarks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job, and Matt is was very helpful keeping me on budget! Thank you

Customer Service - 5.0/5.0 -

See previius comment

Returned Clean

Likely to Recommend - 5.0/5.0 -

The highest I could give

Repair Quality - 4.5/5.0 -

I am very happy with the work done.

Customer Service - 5.0/5.0 -

Mathew was very informative on the progress.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The process took a lot longer than expected

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Matthew was so polite nd helpful. I give him a 10

Customer Service - 5.0/5.0 -

Matthew was a 10

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Very good, very helpful

Customer Service - 5.0/5.0 -

Very good, very helpful