Gerber Collision & Glass - Wilmington/Market St.
In operation 85 years, 14 years at this location.
Gerber Collision & Glass - Wilmington/Market St offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
rubber trim left in trunk and speaker left on back seat. waited 2 more hours to pickup
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Well done
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
have spot on trunk alignment
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would highly recommend Gerber. I would not recommend Enterprise rental car.
Repair Quality - 5.0/5.0 -
Very satisifed.
Customer Service - 5.0/5.0 -
very satisfied
My Experience - 5.0/5.0 -
Very happy with gerber. Excellent service. Would highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
When they noticed that the back panel was damaged in the accident, they tried to repair it. When they weren't satisfied with the repair, they ordered a completely new part and replaced it. Also, paint matching was FANTASTIC!! Spot on!
Customer Service - 5.0/5.0 -
They were very good to keep me updated all along the way -- at least twice per week.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very impressed with the communication updates and the customer service. Made the process very simple! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There's one spot near the repair that has bare metal showing. I Dont know if it's part of the repairs.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Over all it was alright. My issue was after I set up the appointment to get my warranty work done my windshield cracked. I called the number on the Internet and was connected to an operator or scheduler. After talking to this person I thought I was getting my windshield fixed too. I even switched repair days based on being able to do both in one day. When I went to drop off my car the folks at the shop knew nothing about my window. Then as it got later and later in the day I had not gotten an email saying my car was ready. So I made sure to get to the shop just before they closed. My car was not ready and they had no idea I was told the work could be done in a day. The lack of communication between the person I spoke to on the phone and the shop effected my work. I was late for work twice and I had to get rides I had not planned on.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Wonderful staff and kept me informed during the entire process. Would return for any required body work. Have already recommend to a neighbor. Thanks Gerber great job.