Gerber Collision & Glass - Woodbridge (Va)

Likely to Recommend - 5.0/5.0 -

I am pleased with the final results of the repairs to my truck and would highly recommend Gerber Collision and Glass to both personal and professional contacts.

Repair Quality - 5.0/5.0 -

Gerber Collision and Glass provided exceptional service from the initial interaction with the front desk representative to the completion of my collision repair and subsequent follow-up. I experienced a prompt turnaround time and received my truck ahead of the projected completion schedule. The process of obtaining and returning the rental car was seamless and efficient, without any issues or delays. I am pleased with the final results of the repairs to my truck and would highly recommend Gerber Collision and Glass to both personal and professional contacts.

Customer Service - 5.0/5.0 -

I am entirely satisfied with the customer service that was provided by the front desk, particularly the young lady who served as my primary point of contact. She kept me well-informed about the progress of my vehicle throughout each stage of repair. She was welcoming and extremely helpful throughout the entire process.

Returned Clean

My Experience - 5.0/5.0 -

Thank you all for such great service! I greatly appreciate the texts, and follow up calls with status updates. The partnership you have with Enterprise car rental is amazing. It made this whole process so smooth and straightforward. I'll recommend Gerber to friends and neighbors. Again, thank you so much!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The team were very communicative and provided updates on the repair status frequently. The repairs were completed a day before the estimated date, so ahead of schedule. My vehicle was returned to me looking brand new and I think even cleaner than how I dropped it off. God forbid I have a car accident: I would use Gerber for any future repairs and will recommend to friends and neighbors.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were really nice very professional and quick good work car looks brand new

Customer Service - 5.0/5.0 -

They were really nice very professional and quick good work car looks brand new

My Experience - 5.0/5.0 -

Your office manager, Ms Garcia, was awesome! She treated us as if we were family from start to finish. Thanks for everything.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Great work but it's still early.

Customer Service - 5.0/5.0 -

Ms Garcia was awesome. She took care of us like we were part of her own family. Thanks Ms Garcia.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The repair was excellent and the service was efficient

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

I thought the repair was excellent.

Customer Service - 4.5/5.0 -

Customer service was also outstanding.

My Experience - 5.0/5.0 -

Great service and awesome staff!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Done on time and looks great. All employees were great to work with during this repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing and fast

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Awesome work from start to finish

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome service from start to finish!!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quedé sastifecho con el resultando

Customer Service - 5.0/5.0 -

Muy buena

Returned Clean

Likely to Recommend - 2.0/5.0 -

I wouldn't recommend it considering the time of the repair.

Repair Quality - 3.5/5.0 -

Repair of the vehicle took too long.

Customer Service - 5.0/5.0 -

Hayde, the lady at the front desk was very professional, pleasant and kept me informed of the status of the repair. On the opposite side, the mechanic or technician was absent due to personal issues and never contacted me. -

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone answered every question and treated me well

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

very nice people, keep us updated on our car. Took care of us, thank you!

My Experience - 5.0/5.0 -

Indeed it was a great experience. Associates at Gerber were professional and the job was quickly done. I appreciate ms. Garcia’s quick attention to my claim. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Simeone took care of my wife's 4Runner and did an amazing job in a short amount of time. Will continue to recommend!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0