Germain Collision of Beavercreek
Germain Collision of Beavercreek is owned by the Steve Germain Auto Group based out of Columbus Ohio. We work with all Insurance Companies and are reconized as a Honda Pro First and Ford Certified Collision repair provider. We've invested in state of the art equipment to insure quality repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
I took by SUV in for some minor damage and called twice within two weeks and asked if they had started an estimate on it yet and the receptionist said no on the second call I said why not she switched to the manager and he finish to repair in a week great jobs Josh.
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
An estimated 3 day job took 3 weeks or more
Customer Service - 4.0/5.0 -
They couldn’t find my file when I dropped off my car.
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Numerous non retuned calls. Took too long for the repair.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I still like going there, they do good work.
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
Communication was only okay, I felt like I had to be the one to call them most of the time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Professional
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Cordial but failed to return calls
Likely to Recommend - 5.0/5.0 -
The cost was $4500 and the estimate was $3500 (but I understand once you tear parts off there could be add'l damage). Since I wasn't paying the bill (insurance) I didn't care. If this was out of my pocket, I might have been more upset.
Repair Quality - 5.0/5.0 -
Everything from a quality perspective was just fine.
Customer Service - 5.0/5.0 -
From scheduling the estimate, to dropping of the car, to picking it up, I don't think there is one thing I can think needs to be improved.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
For the quality only
Repair Quality - 2.5/5.0 -
Satisfied with the work, communication was awful, they had the car for a month, and gave me the run around several times.
Customer Service - 1.5/5.0 -
Horrible communication, gave me wrong info about car often.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Eddy took care of us, paint looks identical to new.
Likely to Recommend - 3.5/5.0 -
it depends on how well this issue is taken care of.
Repair Quality - 3.5/5.0 -
The repair was done well but my vehicle ended up with a film of paint overspray on the entire body.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Someone told me the rental would be waiting and then I found there was nothing done . Other than that the car looks good
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I know that time frame is not the fault of the collision center due to circumstances out of their control. With the situation of the country because of the pandemic, I believe Germain Collision did an excellent job. I know they are understaffed which made the situation difficult. I do not believe that some of my answers on the survey reflect the obstacles that Germaine had to negotiate. Therefore considering everything, Germain did the best job they could do. I am completely satisfied with the repair work they did. My car looks great!