Gibson Automotive

4.9 (1,626reviews)
97%
2600 I-30,  Greenville,  TX  75402
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In operation 57 years.

Gibson Automotive is a family owned auto repair business that has been serving the community since 1967. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,626)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for outstanding professionalism, friendliness, and a customer-first approach. Communication throughout the repair process is a standout strength, with customers appreciating timely updates at every step. Timeliness is frequently highlighted, with repairs often completed as promised or even ahead of schedule. Customers also appreciate added touches like vehicle detailing and assistance with insurance claims. A few customers noted areas for improvement, including inconsistent communication early in the process and occasional minor repair oversights, but these were largely resolved promptly by the team.
AI-Generated from reviews written in the last 12 months
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"... professional team who excel with results that says it all. My vehicle was like brand new right off the show room floor. Excellent and faultless on the completed finished ..." Read more
"... repaired after that horrific hail storm in Fate. I cant say enough about how much pride they take in their work. Highly recommended." Read more
"... way and in a timely manner. From start to finish, the service was excellent — they kept me updated, treated me with respect, and made the whole process easy. My truck looks ..." Read more
"The attention to detail was well above exceptions. Quality in fit and finish was outstanding. The staff I interacted ..." Read more
"Everyone was extremely nice. The work was exceptional. And they even cleaned the car for me. Great service."
"The team completed the repairs in two days. They were professional and efficient, and I am very satisfied with my experience ..." Read more
"I was so happy to not only get it back in a timely manner but it looks great. Thank you so much for all the ..." Read more
"There were delays with my car repairs. Gibsons had my car for 6 weeks when they said 3-4 weeks due to holidays. Not happy"
"It was done within 4 days!"
"NOT REALLY HAD THE APPT TO FOLLOW BUT NOTHING NEVER UPDATED - I HAD TO CALL FOR ANY UPDATES"
"Everything was great from start to finish! I appreciated the timely communication of each step of the process. We will definitely return for any future needs!"
"The team completely took care of us and kept us informed of each step of the process"

My Experience

Likely to Recommend

Repair Quality

They did a fantastic job! It was super easy to work with them. We will use them again in the future!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The job that Gibson did for my truck was excellent. I have no complaints. The people were wonderful and kind and I will not go anywhere else for any more automotive repair.

Likely to Recommend

Repair Quality

The staff was wonderful and did a wonderful job and understood how much I depended on that truck and how much I loved her. They were always so kind and so helpfu. I will always go to Gibson‘s.

Customer Service

From beginning to end, the staff was great.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The finder is not completely flush with the rest of the car and the head light is not sitting right, the fender is not completely under the head light where it should be. And, my dashboard settings were not where I had them when I picked my car up, and the clock went from central standard time to military time, I had to reset all of that.

Likely to Recommend

Repair Quality

Very friendly and when there was an issue with the installation of the bumper, they got us back in quickly and fixed the issue quickly as well.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Prompt, Courteous and Professional service! Bob is always on point with any repair!

My Experience

Not only a great job on the hail damage repairs but the quality checks when done caught a leaking window which was repaired and verified before delivery was made. The extra buffing and touch up really made the 10 year old truck look new.Thank you!!!

Likely to Recommend

Repair Quality

Hail damage was fixed flawlessly. The only place I will ever take my body work needs.

Customer Service

Hail damage was fixed flawlessly. The only place I will ever take my body work needs.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good Job

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Great service!

Repair Quality

No sign of the damage. Looks brand new!

Customer Service

Great communication through the entire process

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quality of repairs

Likely to Recommend

Repair Quality

Customer Service

Quality of work is excellent

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brett was great in explaining. All other staff were great that we had contact with

Likely to Recommend

They did an awesome job

Repair Quality

Customer Service

Everything was fixed and it looks brand new

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

2nd time using them and you never disappoint. Always great customer service and work ethic. Truck looks great like it was never rear-ended. Thanks and a big kudos to Drew. Will use again if I need work done. 10/10 everytime

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work that was done on my car was done very well and promptly. I can not even see any differences at all. I also appreciate that they washed my car and cleaned the inside. They even put some gas in my car, which was a blessing because I would have had to do this after picking up my car, and I had had a long and exhausting day at work and just wanted to go home. So, thank you very much.

My Experience

Thank you for your outstanding work and professionalism!!

My Experience

I was so happy to not only get it back in a timely manner but it looks great. Thank you so much for all the hard work

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank You for excellent service!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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