Gold Star Sales & Collision Center

4.7 (1,056reviews)
95%
383 Gold Star Highway,  Groton,  CT  06340

In operation 56 years, 45 years at this location.

FULL COLLISION & MECHANICAL REPAIR FACILITY - WRITTEN WARRANTIES - BODY WORK PAINT WORK, WE WILL HANDLE YOUR INSURANCE NEEDS AND ASSIST WITH REPORTING A NEW CLAIM.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,056)

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My Experience

I loved my experience with Gold Star and the way my car was taken care of, better than I expected. And the fact that if any issues arise they told me to call and it will still be covered I would recommend them to anyone. Absolutely love their service and dedication.

Likely to Recommend

Their service was great

Repair Quality

They were awesome Had my car done by the date they promised and the guarantee for any defects is great. Best service i have had in sone time

Customer Service

Awesome

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Repair Quality

The texts that are sent can be confusing. I received a text saying my car was ready, I called and was told it wasn't ready. Overall the body work was flawless and customer service was great. I do know texts are automated for a buisness maybe look into better communication via texts.

Customer Service

My Experience

Great communication, very professional throughout the process and vehicle looks like new

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My Experience

Gold Star did a great job making my car look a heck of a lot better than when we brought it in.

My Experience

The experience with your staff was very professional. Cote was so kind & caring!! Timing of repair was such a blessing.

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Repair Quality

Very satisfied with the work done on my vehicle. Super satisfied with the time that it took to complete the job!

Customer Service

Staff were very helpful & professional.

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Great work, looks new! Great job!

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10/10 they even cleaned her up for me

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Excellent customer service - frequent updates, reliable follow-through, good at explaining things to unknowledgeable car owners (me), no upselling, no hidden charges, etc.

Customer Service

See previous comments.

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My Experience

Overall fantastic experience. One but of confusion was, the automated text message stated, "Update: Your Toyota is all fixed and ready to come home! We will call you soon, if we haven't already, to arrange pick up. Gold Star Collision." This made it sound like you would call me but I had to call you to arrange pickup. I would remove the last sentence.

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