Grand Collision Center

4.9 (578reviews)
98%
1087 Armory Drive,  Osage Beach,  MO  65065
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Grand Collision Center is a family-owned business that focuses on customer service, quality, and earning the customers business striving to be the best choice in the lake area for customer repairs. We have long-standing direct repair relationships with most major insurance companies which allow our team to have control of the repair processes and eases the repair process for our customers. Our technicians take pride in their workmanship to deliver the best repair experience. With over 13 years of being the longest running I-Car Glad class trained certified shop in the lake area, we are committed to the latest training for the safest repairs. Whether you need full collision repair or simple dent removed with paintless dent repair we are ready to earn your trust in our business.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (578)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff receives high marks for professionalism, friendliness, and going above and beyond. Communication is frequently highlighted as a strength, with proactive updates throughout the repair process. Timeliness is generally well-regarded, with several customers noting early completions. A few customers mentioned needing to call for updates and occasional delays, though these were often attributed to parts availability or insurance issues rather than shop performance. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... ever seen. The finished product was excellent, also the time it took was also the best Ive seen. Finally the staff and office turned out to be as ..." Read more
"... updated on the status of the repairs to my vehicle. They completed the repairs in a timely manner- much quicker than I expected. Outstanding communications- staff kept me updated ..." Read more
"... terrible job managing the project and communicating. It was about a week late! I dont feel that the project was managed well. I ..." Read more
"... expecting the repair to be completed in about a day, but it only took a matter of a few hours. The customer service was perfect. I was treated ..." Read more
"They kept me informed before and during the process. It was done early. Same as last time. Great people all around."
"... because you were being thorough. Loved it! Excellent! Professional, daily updates, amazing service!" Read more
"... pleased with the work completed on repairing our truck. The communication from the office, during the process was outstanding. All around, we are very happy." Read more
"I had to keep calling for status reports. The Project Manager, never called me regarding the status. He did a terrible job managing ..." Read more
"... in a timely manner- much quicker than I expected. Outstanding communications- staff kept me updated on the status of my repairs. Very personable and helpful. They ..." Read more
"... couple of days late, but through the whole process, they communicated where they were at, and the reasons for the delay." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I want to give a big thanks to Trent for helping my wife at the end of the day really quickly to diagnose, ensure that latch was safe to operate until parts were in. He was so informed and helpful, top notch.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good quality of work

Customer Service

Very good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quality was great, staff was friendly

Customer Service

Staff was friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Could have been better communications about progress being made during the week. That way, I would’ve had a better idea about the completion day!

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Great people, great work and I would highly recommend them.

Repair Quality

I was truly impressed how well it turned out. Everything seamed in perfectly with fixing the back rear end and tail lights to the side dents.

Customer Service

Very nice and clear about what is going to happen and staying in touch with you about your car.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

10 1010 10

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I couldn't be happier about your work. Comments were made that it actually looks better than factory.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommend!

Repair Quality

Fantastic customer service! Trent was fantastic to work with and the work performed was top shelf. Highly recommend!

Customer Service

Fantastic customer service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I would recommend them to the whole lake area and anywhere that was close enough to go they are fantastic people to work with

Repair Quality

Grand collision goes above and beyond every time Bruce and his team surpass all expectations. They give you the most knowledge to make the best decision with fair pricing that makes everybody feel like winners in the end. I would recommend them 100% and I would never go anywhere else.

Customer Service

Outstanding

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Worked out nicely and did a great job and very personal service!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

First time to use. Done a good job.

Customer Service

Attentive Responsive.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great Job!!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Trent took exceptional care of us and our vehicle. Has made 2 difficult incidents get fixed very easily and quickly.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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