Gregg ORR Collision Center - Hot Springs
In operation 11 years, 7 years at this location.
One of two dealership in Hot Springs equipped with a collision center (including any and all brands). Complete sales, Service department for Cadillac, GMC, Toyota, and Dodge models. We repair all makes and models. State of the art, Chief laser frame measuring system, resistance welding machine Heated down draft paint booth. GM & I-Car trained body techs. Our Dealerships are ,a full service, and one stop, shop for all your repair & automotive accessory needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A car accident. Police. Heavy rain. Vacation. More than 500 miles from home. It definitely wasn’t how we imagined our trip would go. But the team at Gregg Orr turned a very stressful situation into a surprisingly positive experience. A special thank you to Jules Bland, our Service Advisor, for handling everything with outstanding professionalism. She kept us informed every step of the way, responded quickly to every question, gave us great advice, and made the entire process smooth and stress-free. Our vehicle was even ready ahead of schedule, which was a wonderful surprise. I’d also like to thank Dwayne for the excellent body repair work. The quality was outstanding, everything was completed quickly, and the car looked fantastic when we picked it up. If you’re looking for a place you can truly trust with your vehicle, I highly recommend Gregg Orr. Thank you for taking such great care of us during a difficult moment. Keep up the amazing work! - Jacek Szymański
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice people! My car looks great! Tell everyone Thank you!
Customer Service - 5.0/5.0 -
Car looks great
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs finished at the time it was promised.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mrs Carolyn and Mr Ben were exceptional. It was upsetting to buy a new vehicle and then have to put in the shop not 3 months later due to an uncontrollable situation. My car looks new again and I’m prayerful that the wonderful work completed on my new car lasts a long time! Thank you!
Customer Service - 5.0/5.0 -
Mrs Carolyn is the most perfect person for customers to have a first contact with. She’s incredible!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful professional and courteous customer service. We are very pleased with the repair job. My car looks like new again.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The collision center was very helpful with my repairs and took very good care of my vehicle. My only problem is the lack of communication between the collision center, insurance companies and the owner(s) of the vehicle. On several occasions I was told my vehicle would be ready “today” and it was never communicated to me when that changed.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
my vehicles repairs were taken care of and the vehicle itself looks as if nothing ever happened. despite this, upon receiving my car back, my tank was empty which it was not when my vehicle was initially damaged and towed and taken to them. my TPMS system is also now malfunctioning which it was not doing prior to the accident or repairs. i also had a very difficult time with communication with the collision center. on several occasions i was told things such as “your car will be ready today”, “your car will be ready by lunchtime”, and when my vehicle wasn’t ready even though i was told it was, no one told me. only one time in the 6 weeks that they had my vehicle did i receive a call from them, every other time i had to reach out on my own. which is not an issue in terms of updates, but it can quickly become problematic when they’re telling clients one thing and never following up when it changes.
Customer Service - 1.5/5.0 -
please see previous response.
Returned Clean
My Experience - 5.0/5.0 -
Gregg Orr collision did an awesome job on my Camry. The customer service was amazing and they completed services in a timely manner.
My Experience - 5.0/5.0 -
The people I interacted with were friendly, competent, and ready to help. I didn't meet any repairmen, but their work appears to be done well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wonderful staff and great customer service and my car was ready quickly and looks great
My Experience - 5.0/5.0 -
Job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank You
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
You guys have not shown me anything but professionalism why? Not recommend someone to the best that has worked for My husband and I.
Repair Quality - 5.0/5.0 -
It’s like putting your hands in someone you truly trust. You guys have given us the best care one could ask for. Thanks so much.
Customer Service - 5.0/5.0 -
Has been very honest with the diagnosis of the problem with the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone very helpful and knowledgeable. Great job , and finished ahead of schedule Will be happy to recommend them