Gregg ORR Collision Center - Longview
In operation 9 years.
Only dealership in Longview equipped with a collision center(including any and all brands). Complete sales, Service department for Cadillac and GMC models(as well as all GM makes and models). State of the art, Car-o-liner laser frame measuring system, static welding machine. GM trained body techs. Our Dealership is a full service, one stop, for everything.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Angle was very professional. He explained the process. Answered all my questions and delivered my car back to me washed and on day promised
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I really do not think you want to hear what I have to say about this. I was given back a car that is practically poison. The minute you open the door you are hit with a noxious smell that immediately makes your eyes water. It gives me a headache to drive and has caused my throat to be irritated from breathing it. You have to ride the windows down to be able to stay in it. I am shocked you would give this car back to me in this condition. Also the wheel that was damaged in the wreck was not replaced… it was moved from the back drivers side to the front drivers side.
Customer Service - 0.5/5.0 -
I really do not think you want to hear what I have to say about this. I was given back a car that is practically poison. The minute you open the door you are hit with a noxious smell that immediately makes your eyes water. It gives me a headache to drive and has caused my throat to be irritated from breathing it. You have to ride the windows down to be able to stay in it. I am shocked you would give this car back to me in this condition. Also the wheel that was damaged in the wreck was not replaced… it was moved from the back drivers side to the front drivers side.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work done was superb quality! I won't be taking my truck anywhere else!
Customer Service - 5.0/5.0 -
Customer service was more than exceptional, to say that I have had a wonderful experience would be so much less than a person could say about the personalized attention that I received! Four thumbs up!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great staff in the collision center. Exceptionally fast repair. Brought it in on Monday morning and was driving it home the next day. Very much appreciated everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From my first call to inquire about having my car repaired there, Angel Ramos was the consummate professional. He answered all my questions vey honestly and explained in detail the process with All State Insurance. The accident occurred while I was visiting a lake house I have in the area. I was debating on whether to have the repairs done at Orr versus a Cadillac dealership in Houston where I live. After speaking with Angel, I decided on Orr. He and the other members of his team, Taniya and Eduardo, have all been easily accessible, actually picking up the phone to speak in person, which is rare in today’s world. When unavailable, they returned phone calls in a timely manner. They have been understanding and accommodating and helped to make a stressful situation less stressful. My car looks beautiful and I thank you all very much for a good experience.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. It was done on time just like they promised. Would use again.
Customer Service - 5.0/5.0 -
Outstanding customer service. I always felt welcomed and respected.
My Experience - 5.0/5.0 -
I don’t know who all was involved in the repairs on my truck, but thanks to everyone. My truck looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good work and done the work in a timely manner. Thank you guys
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You kept notified via text messaging. The repair was completed on time
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Terrible work. Was supposed to get redone but haven’t heard anything back from them since they said they would redo it.
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent personal service.
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Repairs won’t done properly. Employees sent me to 3rd party to have repairs completed. Will be weeks before new parts come in
Customer Service - 0.5/5.0 -
Repairs won’t completed properly and employees sent me to 3rd party to complete repairs. Now it will be weeks before parts come in and I have already turned in my rental now I’m forced to drive around with incomplete repairs
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
The reason for this score has to do with us finding a rat in our car. It can't get into the interior from the outside of the car. How long was the door rear passenger door off the vehicle. I call and ask for a manager this morning. He was in a meeting and I fully understand this. They did not call back. My wife noticed this morning the keyless system was not working. Thought it was the battery in the key phob. Had it changed still not working. I hope the rat didnt chew up any of the wiring under the dash.ive seen rodents in the engine bay but never inside a new car.
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0 -
Neve
Repair Quality - 0.5/5.0 -
It took over a month to get my vehicle fixed. I only received $800 for rental and ended up paying over $1500 in rental fees because of the delay. And when I went to pick up vehicle the guy tells me it’s because an employee left and they didnt know where several vehicles stood as far as being finished. So it was totally yalls fault why I was out time and money and was offered no kind of compensation. I’ll never recommend or use this shop again.