Gregg ORR Collision Center - Longview

My Experience - 5.0/5.0 -

Great work, short turn around, and the office staff was very good with communicating with customers along the way.

My Experience - 5.0/5.0 -

Orr Motors did an outstanding job repairing my Chevy Cruze.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am quite pleased with the repairs that you did. The car looks as good as new.

Customer Service - 5.0/5.0 -

I am quite pleased with the repairs that you did. The car looks as good as new.

My Experience - 0.0/5.0 -

Location and organization is bad no where to park your vehicle communications and updates I had to continue calling to get status on my vehicle your cleaning services on the vehicle was bad I will say the maintenance repair was fine

My Experience - 0.0/5.0 -

It states I picked up my vehicle. It asks if I am satisfied. If the vehicle is not there it's stolen! Been in the hospital!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Person feel. Great service

Customer Service - 5.0/5.0 -

Great folks!

My Experience - 5.0/5.0 -

Said the vehicle would be complete 7/29/21 and it was! Got updates every day and was very pleased with the repairs!!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Thank you for repairing my Jeep Cherokee as promptly as possible. It looked like a new one when you were finished with it. Very satisfied!

My Experience - 0.0/5.0 -

When I went to pick up my car, there was a repair that was not complete, I was called and said my car would be ready after 12 noon they were just washing it. I inspected my vehicle and it was not washed at all, it still had the residue from the shop dust as if it had not been touched at all. It Jerks when driving, which it was not doing before the repairs. I just wasn't overall satisfied with Orr and how they handled the repairs. There is still a part that has to be installed that was not. As a USAA Member for many years, this is the first time I have had to write such a negative response to a survey. I truly believe that I need to take my car to a honda shop and have them inspect to ensure all work was performed. Thank you!

My Experience - 0.0/5.0 -

It took at least two weeks to pick it up. Then longer than 10 days to do the repair. When I picked it up nobody brought the car to me. I had to walk to the farthest away bldg. to get it. I can’t help but think if it had been one of your customers cars the service would have been very different.

My Experience - 0.0/5.0 -

No use in rehashing all of the issues, but There were mistakes after mistakes made that Led to my car being in the shop off and on for 60 days. I was told things incorrectly multiple times and the car was not fixed correctly multiple times. I would not recommend them to anyone else with collision repairs.

Likely to Recommend - 0.5/5.0 -

Unless there was a major shift if the way their shop operates I would never recommend using Orr in Longview under any circumstances

Repair Quality - 1.0/5.0 -

They have had my vehicle since March.... I got it back least week for a total of a few hrs and took it right back. Scuffed rims, Didn’t not fix several cracks in body, several misalignment issues, damage undercarriage plastic, top roof rack plastic, leaking rear shock, , they deemed “they didn’t know they were suppose to fix”. Poor service department, I personally would never bring another vehicle to Orr under any circumstances

Customer Service - 1.5/5.0 -

The first person I had was terrible he never returned called never got status updates . They most recent person that filled his position has at least tried to be attentive and resolve some problems , but still has the mentality it’s not his fault my vehicle is not done correctly. A lot of passing the buck on why things don’t get handled in a professional manner

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I only used because was Germania preferred shop. Then a three day job took over 3 weeks and cost me $1,568.93 in rental vehicle cost. While my truck set on lot after I gave them notice before starting repairs to get parts. Jr called said had parts after week bring it in be out no later than next Friday. That only a short summary and did finally get after talking to Jake Pool.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Short story: I gave them notice to have all parts before they get my pickup. They took week and called said they had all parts. The repairs may take a week. Then no body called so I called only to find put waiting on part just one or two more days. After about 2 week and even Mercedes wouldn’t answer calls. I went to dealership ask about part needed said on back order. I took picture of part list Jr said he needed. Went to Ford dealer said get next day. Called Jr got song and dance. Then Germania agent said my rental of about $2,000 should be returned and I would get pickup that Friday. I told him this preferred shop was not supposed to cost me. Then Friday came and pickup not ready. Jr said next Wednesday. That didn’t happen but on Friday I called Jake Pool, Longview Orr manager. Then About noon Friday Jr calls said pickup ready. They greatly inconvenience me and cost me $1,568.93 in just rental expense and I couldn’t be more disappointed.

Customer Service - 1.5/5.0 -

They seemed to not call to keep me informed. It seems they just wanted keep truck to work on at there convenience. Somebody owes me a lot

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0 -

Repair was great..but the tine it yoik was totally unsatisfactory...They keep the car over a month...😲☹

Customer Service - 2.5/5.0 -

Could never give an accurate time of expected completion

My Experience - 0.0/5.0 -

I can’t open my car from passenger side

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thumbs up!!!!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Workmanship appears great & back to original condition.

Customer Service - 5.0/5.0 -

I got a little confused about when my car would be finished but everything worked out fine.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

Everything looks good just aggravating because now my car has a sour smell. they let it rain in my car while waiting on a back glass. The whole back trunk was completely soaked when we got it back. Then they said they cleaned the carpet and aired out the car for a day but it still smells bad… 😢

Customer Service - 4.5/5.0 -

Friendly and informative. Just sad my car still smells..

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0