Gregg ORR Collision Center - Longview
In operation 9 years.
Only dealership in Longview equipped with a collision center(including any and all brands). Complete sales, Service department for Cadillac and GMC models(as well as all GM makes and models). State of the art, Car-o-liner laser frame measuring system, static welding machine. GM trained body techs. Our Dealership is a full service, one stop, for everything.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a fantastic job on my truck. I’m very pleased.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Orr was great and kept me up on the progress of my vehicle
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They kept to the schedule and finished a day early
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was impressed with the handling of my car repair. I was greeted kindly and respectfully throughout the entire process. I was told that I would be kept informed of the status of my car and I was. The people and the process was uncomparable to any other I've dealt with. If I was to give any recommendations, it would be two things: 1. I had trouble trying to find the the office and 2. There was no place to park the car. So make room for customers to park and keep it clear. Rethink your signage to make it for the customer that has never been there before. To end on a good note, I was really please with the service and the individual who handled my vehicle was awesome. P.S. I will return sometime in the future to see if these recommendations have been pursued as aggressively as the handling of my repairs. Thanks Ron DuMont
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The communication was excellent.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very professional from start to finish. Junior handled the claim with the insurance company and communicated well with me. When it was determined that there was a problem getting a bumper, they put my car back together and let me have it until the bumper came in. I will recommend ORR Motors to anyone needing body work done!!
My Experience - 0.0/5.0 -
The quality of the work is below par.
Likely to Recommend - 0.5/5.0 -
I just didn’t have a very good experience. I just felt that the shop dragged their feet and that my truck was not a priority to them. Also, when I went to pick up my truck, they had not done an inspection on it like they told me they would. I ended up having to wait even longer, after I got there, for them to inspect my truck.
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
I felt like they could have made me feel like they were really trying to get my truck fixed on time. It just felt like they were dragging their feet. When my truck was ready, I was only able to pick it up on a Saturday, due to my work schedule, and they were closed. They would not work with me on picking it up on a weekend. This was very upsetting because I literally could not pick my truck up during the week. I ended up having to have a family member go pick it up for me, which was very inconvenient for me and my brother.
My Experience - 0.0/5.0 -
Orr motors forgot to fill the inverter cooler for the power system. This caused tremendous problems and resulted in a “Critical Failure” of the power system. It is currently unknown what, if any, damage has resulted due to the failure to fill the inverter cooling system.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt, courteous and professional service.
Customer Service - 4.5/5.0
Kept me Informed?
Yes
My Experience - 5.0/5.0 -
Your employees were very courteous, professional and making sure the customer (me) was updated on my vehicle. Thank you for your training your people the way they should treat your customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Word of mouth is the best form of advertising I can think of advertising I can think of,and I guarantee that I'm going to tell everyone I know what an excellent job Orr Motors did repairing my Toyota pickup. I could go on and on about the excellent team in Orr Motors paint and body shop but I think you know what I'm trying to say. Again THANK YOU
My Experience - 5.0/5.0 -
Good job..