Gregg ORR Collision Center - Longview
In operation 9 years.
Only dealership in Longview equipped with a collision center(including any and all brands). Complete sales, Service department for Cadillac and GMC models(as well as all GM makes and models). State of the art, Car-o-liner laser frame measuring system, static welding machine. GM trained body techs. Our Dealership is a full service, one stop, for everything.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
They told me they chipped a piece of paint and they would repaint the whole panel, but it definitely looks like they repaired it with a paint pen. They also quoted me 50-60 for an oil change and it was over 70 dollars.
Customer Service - 3.5/5.0 -
All the employees were super nice, but I was misquoted on a price. And I feel like they took a short cut
My Experience - 5.0/5.0 -
ORR was extremely helpful and prompt when it came to understanding my situation, and showed they’re care by taking care of my vehicle and having it back to me a week ahead of schedule!
My Experience - 5.0/5.0 -
My daughter was thrilled with repair- said her car looked “amazing” and was so very clean too! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly employees and a top notch job. Many thanks for making my car look new again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kept in contact and finished before promised, good job
My Experience - 0.0/5.0 -
90% satisfied but a few delays in the body shop and a very over priced oil change took it down 10%
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really liked how y’all kept me informed on what was going on with my car and was very happy that y’all had it done ahead of the estimated time ... very friendly staff , and the work was wonderful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service from Orr was excellent. Junior oversaw every detail of our service and repair. He kept us informed, the service was performed quickly and meticulously. He was also able to find a car for us when our scheduled rental car became unavailable. Not only did he get our car repaired and returned to us a day early, he returned our car in much better condition than he received it from us. It was washed and vacuumed. Thank you!
My Experience - 5.0/5.0 -
Excellent staff, great communication and quality repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The people at Orr in Longview are always so kind and helpful! John Ray and Junior in the body shop kept me updated on the progress of my car daily. I am so proud that they are my car family! Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Junior in the body shop updated me each day and was so helpful!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service, workmanship & prompt repair. Service representative was knowledgeable and kept me informed on status of the repair.
My Experience - 5.0/5.0 -
Jr. Was most courteous and helpful. I appreciate him keeping me informed of the progress on my vehicle. The loaner vehicle was nice also because I hate the hassle of a rent car. And thanks for the wash job.
My Experience - 5.0/5.0 -
Smooth transactions from the time I dropped off the car to the time of pick up. Great communication thru the whole process as I received text with every step. Greatly satisfied with the repairs!! Will use again if needed!! I recommend ORR auto to anyone!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
JR was extremely helpful and made the whole experience very easy! Very thankful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jr was wonderful and made the whole experience very easy.
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Got the job done right the first time. Car looks really good