Gregg ORR Collision Center - Longview
In operation 9 years.
Only dealership in Longview equipped with a collision center(including any and all brands). Complete sales, Service department for Cadillac and GMC models(as well as all GM makes and models). State of the art, Car-o-liner laser frame measuring system, static welding machine. GM trained body techs. Our Dealership is a full service, one stop, for everything.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Sammie was excellent and kept us informed. He worked hard to get everything done. We appreciate Orr.
My Experience - 5.0/5.0 -
Everything looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Sammie was awesome and the professional auto body team did a fabulous job. Thanks for making my white Cadillac look like a million bucks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sammie is great .
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nita is awesome!! She is a real asset to ORR Motors! She actually made the fact that someone damaged my car a pleasure! A++ for Nita!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service..always knew the progress of the vehicle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was friendly and professional. Vehicle turned out great
Likely to Recommend - 5.0/5.0 -
If they have a cadillac or GMC product
Repair Quality - 2.5/5.0 -
Took too long
Customer Service - 4.0/5.0 -
They kept me informed
Returned Clean
My Experience - 5.0/5.0 -
Overall, it was ok. The side that was supposed to be repaired on our bumper was repaired perfectly. The other end of our bumper had a scratch on it, and the repairman, though I am sure it was with good intentions, used touch-up paint to fill in the scratch. The touch-up paint does not match the bumper, and I'll be honest, I'm probably the only human who sees it, but it is more obvious to me now... So overall, I am happy that the bumper is back to looking good. The truck is just too new to leave it all bummed up like it was. I would have just left the scratch alone if they didn't have the right color touch-up to fill it in. It might be note-worthy to know, we had an estimate done at a USAA approved shop in town as well, and they priced the same amount to replace the bumper piece altogether without keeping my truck in the shop for several days. It cost the same amount for you to keep it for several days and repair. I just thought you should know that the alternative option was the same price and didn't require a rental car.
Likely to Recommend - 3.0/5.0
Repair Quality - 0.5/5.0 -
The kept the truck for 3 days instead of just removing the cap, repairing it, then calling us to bring the truck back negating the need for a rental car and wasting my time.
Customer Service - 5.0/5.0 -
They handled communications portion quickly but had to wait for the Germania rep for a few days can couldn't get in touch with her.
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Betty took a bad time and made it BETTER
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
ORR did a wonderful job. Exceeded my expectations
Customer Service - 5.0/5.0 -
ORR was phenomenal.
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Really nice and friendly people to deal with. Upfront and kept me informed through the whole process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Process was smooth, courteous and professional AND the work was completed sooner than anticipated. Car looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes