Gregg ORR Collision Center - Longview
In operation 9 years.
Only dealership in Longview equipped with a collision center(including any and all brands). Complete sales, Service department for Cadillac and GMC models(as well as all GM makes and models). State of the art, Car-o-liner laser frame measuring system, static welding machine. GM trained body techs. Our Dealership is a full service, one stop, for everything.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Y'all would never contact me the nearly two months that my car was in your shop. I had to contact you for everything and now that we have are car we realize the grill is different than the original and we were not told about this. Further more I am so disappointed in GM for not giving us a loner car. It was not our problem that they could not settle their contract and get parts to fix our car.
Customer Service - 1.0/5.0 -
Y'all would never contact me the nearly two months that my car was in your shop. I had to contact you for everything and now that we have are car we realize the grill is different than the original. Further more I am so disappointed in GM for not giving us a loner car. It was not our problem that they could not settle their contract and get parts to fix our car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Marissa was just awesome in more ways than I can mention.
Customer Service - 5.0/5.0 -
Marissa made the necessary contact to keep things moving forward.
Returned Clean
My Experience - 5.0/5.0 -
The ORR Team was fantastic at keeping me up to date on what was going on with my car and what the next step was. Top of the line professionalism all around!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your care towards my vehicle was absolutely fine. I appreciate the communication as well as the cooperation. I'm glad that I made you my choice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job, and Great Service
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I brought my truck in to get the appraisal done. At this time they was going to order all the parts to fix it. Two weeks later I dropped the truck off. I started getting text saying they was on time fixing my truck. Another text saying that it will be ready on June 30 I came by the shop to get some things out of the truck. The truck had not been touched. After calling up there a couple of times, they finally told me they was going to try and have my truck done on Friday. Friday came, the truck was put together, but one of they lights wasn’t working. Said I could come pick it up if I wanted to. I replied no. I’m going on Vacation, y’all can have it another week and fix the problem. The next Friday came. They called and said the trucks ready. I was still out of town, and I will be there on Monday 7/24 So after all the text that was sent out about being on track, should be done on time , and having my truck a month to fix it. No I’m not happy with your service at all.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Will never use y’all again and I will not tell anyone to use y’all
Customer Service - 0.5/5.0 -
Will never use y’all again
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
Work done on truck looks great! Like it just came out of showroom.
Likely to Recommend - 4.5/5.0 -
A little long to finish.
Repair Quality - 4.0/5.0 -
Too much time to receive parts.
Customer Service - 4.0/5.0 -
Didn’t all ways get a call back.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very pleasant experience. All Orr personnel with whom I came in contact were pleasant and very helpful. The repairs were completed on time, and I am happy with the appearance of my Chevrolet pickup. Thank you for making the body repair on my Silverado as painless as possible.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I received updates regularly and appreciated the sweet girl in the office who was very helpful. Also I got my car back perfectly clean!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful customer service and car care.