Griffin Ford
In operation 36 years.
GRIFFIN Ford auto body been repairing vehicles for over 30 years. Our collision center is known for its expertise, honesty, stellar service. Here at Griffin Ford auto body we have a team of certified professionals committed to delivering superior quality and service to all our customers.
- Free Estimates
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The actual repair work was exceptionally great. However your drop box system leaves a lot to be desired. After leaving the key in the envelope I slid it into the slot and it just layed there for anyone to reach in and take it. Someone could have reached in and removed the envelope, opened it, taken the key out and driven off with my truck. Noone would have even noticed it until the next day. The catch basket needs to be much deeper to prevent this from ever happening. I'm surprised it hasn't happened yet.
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
As mentioned in the exact same survey I took yesterday your key drop-off system leaves a lot to be desired. I won't be answering this survey again.
Customer Service - 3.5/5.0 -
As mentioned in the exact same survey I took yesterday your key drop-off system leaves a lot to be desired. I won't be answering this survey again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
I was very pleased with the repair work on my vehicle.
Repair Quality - 5.0/5.0 -
Griffin went above and beyond .I was kept advised through out the repair of my vehicle. . They advised me when a loner car there to use .Upon pick up vehicle was clean inside and out
Customer Service - 5.0/5.0 -
They advised me when defective part arrived and gsve approximate date vehicle repairs would be finished. All personel were curtious and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
The tech that worked on my Escape did good work and was willing to try to fix an issue with the hood when I came to pick up my vehicle (the first time). I do however feel that Trey being the Repair Shop Manager should have had more communication with the tech and also look over my vehicle before he told me it was ready for pick up. ~Trey told me via a phone call on 1/29/26 that my Escape was ready to be picked up only to call me back an hour later to tell me that they were still waiting for a bumper bracket to be delivered from Memphis and my car would not be ready until the following week now.... ~Trey called me on 2/3/26 stating my vehicle was now ready for pick up, we set up a time for 2/5/26 late afternoon for me to come to Griffin to pick up my Escape. I pull in and am visibly able to see that my hood is still raised above the passenger front headlight about 1/4". Something that Trey should have noticed if he had gone over my vehicle in a detailed Manager way before calling me and telling me that my vehicle was ready. I now have to come back the next day..... ~During our discussion of leaving my Escape overnight for the extra hood repair, Trey told me that he could call Enterprise Car Rental to extend the rental another day. I received a call from Enterprise on 2/10/26 requesting payment for the extra day of having the rental that my insurance would not cover. I explained that Trey said he would call to extend the rental car, they had no record of a call from Trey. Enterprise said they would call Griffin to figure out what was going on. When Enterprise called me back they said that Griffin wanted me to pay the extra invoice and I would have to take the receipt to Griffin to reimbursed?>?>?>? I politely declined stating this was not my issue if Trey did not follow through with what he told me and the tech. I did receive a call back from Enterprise that Griffin did pay the bill. Thank you. ~Trey also told me that Griffin would wash and vacuum my Escape before picking it up. Car wash-yes, vacuum-no. Disappointing. Don't make promises you don't intend to keep. I understand that I was not the only customer, but I expected more from the management that Griffin hires and has a long-standing history in the surrounding counties. I grew up in Waukesha, and my family bought several cars from Griffin.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with the work that was done on my car. It looks as good as new.
Customer Service - 5.0/5.0 -
Very friendly and the whole process was fast and uncomplicated
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, solid communication.
Customer Service - 5.0/5.0 -
Everything very well-explained and questions answered
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Trey was great to work with. Responsive to my questions, easy to work with and a relaxed/calm demeanor.
Customer Service - 5.0/5.0 -
No interaction with anyone else.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
The auto body repairs look great! It was inconvenient and frustrating that two times I was told my vehicle was ready for pickup, there were additional issues (blinkers/headlights not working, dashboard lights not working, HVAC control lights not working). The service desk worker and general manager were both very understanding and helpful. Auto body repairman told me the issues were unrelated to the accident which was frustrating as these issues showed up after the accident so nothing else could’ve caused them.
Customer Service - 4.0/5.0 -
I appreciated the patience and understanding from the service desk staff and general manager.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took longer than I thought it would be
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0 -
This rating is just on the repair. Communication throughout this whole process was horrible!!!
Customer Service - 1.0/5.0 -
No communication at all. Never received a copy of the estimate. Never got notified that the estimate was approved. Never called to tell me the parts were in (after not hearing for weeks, I finally called and was told the parts were there and I could schedule a time). Then at 3pm on a Friday, was called and was told my car was ready and that rental company was notified that it was done. I was in Madison, walked out of a meeting to get back in town so I wasn’t charged three extra days of rental. Horrible experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brought my car in for auto body repair from an accident. The representative at Griffin was transparent with all cost and communicated with me more than my insurance company did. Very satisfied with the service.