Group 1 Collision Shreveport
In operation 41 years.
With over 41 years of service, Group 1 Collision Shreveport—formerly Rountree Collision Center—proudly continues a long-standing tradition of excellence in collision repair. We are honored to serve our community with the same trusted, experienced team you have relied on for decades, repairing all makes and models, both foreign and domestic. Our commitment is simple: deliver exceptional customer service paired with uncompromising repair quality. Group 1 Collision Shreveport is OEM Certified by Mercedes-Benz, Honda, Acura and Volvo, and our technicians continuously advance their expertise through ongoing I-CAR training, maintaining our I-CAR Gold Class Certification. These credentials reflect our dedication to industry-leading standards and safe, precise repairs. At Group 1 Collision Shreveport, we believe the pursuit of quality never ends. Drive safely—we’re here when you need us.
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- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I have a lot to say. I dropped the car off with my anxiety through the roof. The rear bumper and a mud splash guard was held on by nothing but ratchet straps. They preordered most of the parts, but there was some other parts I needed such as my sensors which I understood. After I dropped the car off they told me the shipping would take 2 days. Those 2 days turned into 4 days leading me to have to call for updates. Some times they did call a few times to update me on the car. I had my significant other pick it up and once he got home I found some issues. The bumper wasn't fully attached on. They missed an entire bracket. When I brought it to their attention they blamed the fact they had to take off the bumper and the damage wasn't on that side, however the entire bumper was held on by ratchet straps so the clip wasn't their to begin with. I told them, "returning the vehicle with loose fitment due to a stretched bracket without notifying me or offering the choice to replace it, MIND YOU while the car didn't have the bumper on to begin with is disappointing and inadequate customer service. It should have been apart of the initial repair. Even if it was forgotten, I couldn't have been notified of this when y'all ordered parts for a second time? Expecting me to pay $150 out-of-pocket and take additional time out of my day to correct fitment issues resulting from the repair process should have been addressed upfront. Given that the bumper was removed as part of this job and that I didn't have any clips to begin with, this issue should have been communicated before the vehicle was handed back to me and not expected for me to figure out on my own." She said I would receive a call and still have not days later. After this I looked closer and found more issues. They took my ratchet strap and they took my splash guards, which one of them wasn't even broken. In addition to taking my splash guards, they didn't replace one of those screws. The taillight and car has tiny scratches on it, I do believe I agreed to aftermarket parts so the scratches I believe are on me.Finally the most unprofessional part of their job is the fact they cut my trunk liner when replacing the taillight. Any of these issues could have been communicated to me, but instead were left for me to figure out on my own. Especially since I wasn't paying for this repair, I needed them to fix it correctly. Now ill have to pay for their mistakes with money I do not have.
Customer Service - 0.5/5.0 -
I have a lot to say. I dropped the car off with my anxiety through the roof. The rear bumper and a mud splash guard was held on by nothing but ratchet straps. They preordered most of the parts, but there was some other parts I needed such as my sensors which I understood. After I dropped the car off they told me the shipping would take 2 days. Those 2 days turned into 4 days leading me to have to call for updates. Some times they did call a few times to update me on the car. I had my significant other pick it up and once he got home I found some issues. The bumper wasn't fully attached on. They missed an entire bracket. When I brought it to their attention they blamed the fact they had to take off the bumper and the damage wasn't on that side, however the entire bumper was held on by ratchet straps so the clip wasn't their to begin with. I told them, "returning the vehicle with loose fitment due to a stretched bracket without notifying me or offering the choice to replace it, MIND YOU while the car didn't have the bumper on to begin with is disappointing and inadequate customer service. It should have been apart of the initial repair. Even if it was forgotten, I couldn't have been notified of this when y'all ordered parts for a second time? Expecting me to pay $150 out-of-pocket and take additional time out of my day to correct fitment issues resulting from the repair process should have been addressed upfront. Given that the bumper was removed as part of this job and that I didn't have any clips to begin with, this issue should have been communicated before the vehicle was handed back to me and not expected for me to figure out on my own." She said I would receive a call and still have not days later. After this I looked closer and found more issues. They took my ratchet strap and they took my splash guards, which one of them wasn't even broken. In addition to taking my splash guards, they didn't replace one of those screws. The taillight and car has tiny scratches on it, I do believe I agreed to aftermarket parts so the scratches I believe are on me.Finally the most unprofessional part of their job is the fact they cut my trunk liner when replacing the taillight. Any of these issues could have been communicated to me, but instead were left for me to figure out on my own. Especially since I wasn't paying for this repair, I needed them to fix it correctly. Now ill have to pay for their mistakes with money I do not have.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
These folks are professionals. From day one they were very accommodating and proactive.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend the shop to anyone. The status updates and communication during repairs were great.
Repair Quality - 4.5/5.0 -
The car was delivered back within the estimated time described to me by the collision center. However, when leaving the center we noticed a check engine light on. We were told no worries to take the vehicle and the issue would be resolved soon. After a month we are finally getting the car looked at soon by the dealership on August 27th. This is the reason for the 9 rating.
Customer Service - 4.5/5.0 -
Considering the previous rating. I am giving a 9 because it has taken so long to resolve an issue
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I picked up my car after being repaired, and it was like I just got it off the showroom floor! It was perfect, in addition, the best detail job I ever had on a vehicle. Of course my husband just noticed the high shine on the tires! Highly recommend this body shop.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Constant communication and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process was very smooth. My vehicle looks amazing. Jonathan is the best!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work (Bridget Mosley (good manager
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Haley did an amazing job of keeping us informed!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
Very professional courteous
Likely to Recommend - 5.0/5.0 -
Completely satisfied. Thank you for a job well done!!
Repair Quality - 5.0/5.0 -
Amazing communication and excellent customer service. Hailey was very instrumental and getting the job completed at the highest level of customer service. I will definitely recommend her and the team for any auto body repair.
Customer Service - 5.0/5.0 -
Hailey and Bridget were always there to answer any of my questions and always kept me up to date on the repair of my vehicle. The repair was over a $30k but they made it seam like it was just another day for the shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience with Group 1 collision. Communication every day by text message with status updates on my repair. Car delivered on time and no surprise up charges. Highly recommend.
Customer Service - 5.0/5.0 -
Service was outstanding
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes, I would
Repair Quality - 5.0/5.0 -
Repair looked great
Customer Service - 5.0/5.0 -
Jonathon was awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone at group one was professional. My truck looks great rides. Great I have no complaints.
Customer Service - 5.0/5.0 -
Customer service was great. They worked with me along the way and kept me informed.