Gustafson Brothers, Inc.

My Experience - 5.0/5.0 -

Everyone made my experience completely wonderful. Thank you oh so much!

My Experience - 5.0/5.0 -

my Honda looks like new. I appreciate that Kelly B stayed in touch with me the whole time my car was in the shop. also

Likely to Recommend - 5.0/5.0 -

Very much so!!

Repair Quality - 5.0/5.0 -

I would have put 11 if that had of been offered. Every time I have brought my car in for anything, I get 5 Star 100%excellent service. Jason always makes sure that is true, he is the greatest employee you have there!! But recently everyone there has been super fantastic! Kelly is a great match up for Jason, they get it done!! And I like that. I will continue to bring my car in for everything it would need and I will absolutely tell everyone I know about the wonderful customer service. Thank you to everyone involved!

Customer Service - 5.0/5.0 -

Please see 1st comment. I still really like to have my interactions with Jason, guess I am biased. He was the first one I had dealt with and he has made me feel comfortable and one of the family there. Love RuthAnn too, she has helped me a lot.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Satisfied with the work, disappointed trim rubber pieces were bad, and not replaced. After spending $7500.00 dollars at your shops, it was my hope these same pieces would have been fixed.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for the timely updates and excellent repair work.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks for the continuous updates. Kelly was great to deal with./J

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I think I am done. And will share my experiences. I used to recommend the shop to everybody. Expenses but trustworthy. Not sure what I would say now.

Repair Quality - 1.0/5.0 -

Went in to get a windshield replaced. We understood that there was some rust issues. The rust issues were identified before the work was started. And was given a high price. I agreed do to the quality of work I usually get. They removed the windshield and then doubled the cost. Well I was not out, so went to pick up the van. Asked about my part, said there were not parts, then we found them in the back of the van. Walked to front of the van, and realized they were going to allow me to drive off with the hood not closed. My comfort level has dropped for the shop. I understand the issues having worked in the industry, they should have said they aren’t willing to work on the rust when giving an estimate 1500-3000, you cant come back with and actual 6k once the windshield is out. This is the second body shop issue I have had there.

Customer Service - 1.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

My wife recommended Gustafson Brothers to me because of Rae and I would definitely recommend other friends.

Repair Quality - 5.0/5.0 -

I highly recommend Gustafson Brothers to repair and paint your vehicle. I had a little damage to my Porsche and they took care of it in a quick and timely manner. Rae was very nice and kept me updated on the progress the whole time.One if the best experiences I have had at an automotive company.

Customer Service - 5.0/5.0 -

I highly recommend Gustafson Brothers to repair and paint your vehicle. I had a little damage to my Porsche and they took care of it in a quick and timely manner. Rae was very nice and kept me updated on the progress the whole time.One if the best experiences I have had at an automotive company.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

100% I would recommend Gustafson!

Repair Quality - 5.0/5.0 -

My bumper looks like new

Customer Service - 5.0/5.0 -

I was extremely happy how professional and friendly the staff was. Jason and Kelly were so helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Overall great experience. Kelly was very informative and helpful! Truck finished much sooner than expected. We did find a couple of spots where the newly painted pieces were a little rough and some residue on a panel next to where the work was performed.

Customer Service - 5.0/5.0 -

Kelly was great!

My Experience - 5.0/5.0 -

Thank you for the updates about my car. Great service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My experience was great. Jason did a great job keeping me updated and dealing with the insurance company. Completely satisfied!

Customer Service - 5.0/5.0 -

Service was great. Jason and the team at the front desk were great.

Returned Clean

My Experience - 0.0/5.0 -

Final amount was more than twice the estimated amount. I was very weak reason. Why even do estimates if it going to that much off. It is bait and switch method and may be insurance too in involved in this process. I plan to write to mercury regarding this. I can understand if this is a major accident. This is a minor My accident an estimate should have been lot more accurate than that. Should not use the word estimate anymore. Just say it was just.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Rai was excellent

Customer Service - 5.0/5.0

Returned Clean