Harbour Auto Body
In operation 51 years, 3 years at this location.
From the beginning, the mission for the Harbour Auto Body team has been to provide great customer service and superior workmanship while maintaining a well-kept, clean facility and working environment. To do this teamwork and communication is essential and every member of the team is proud of their contribution in rolling out a quality product. Not all auto body shops are not equal. The difference for Harbour Auto Body - humble beginnings, the highest quality workmanship and work ethic in the Maine tradition.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job with my car, looks beautiful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Professional, friendly and excellent workmanship
Repair Quality - 4.5/5.0 -
Excellent communication and repair. Great condition of vehicle upon delivery. Only drawback was that my car hood WASN'T fully latched and could have caused an accident on my way home
Customer Service - 5.0/5.0 -
Good workmanship and excellent color blend
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Job well done! The biggest challenge was the time it took! I understand that was a little our of your control
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amber was a pleasure to deal with. Excellent communication throughout the process. Paint match is perfect
Likely to Recommend - 5.0/5.0 -
For the customer service piece and paint job
Repair Quality - 5.0/5.0 -
Wasn’t ready on time but the paint matches perfectly and Amber is a delight.
Customer Service - 5.0/5.0 -
Amber is knowable, courteous and very professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
absolutely!
Repair Quality - 5.0/5.0 -
Great service, great people, so easy to work with. took a lot of care with my car when i picked it up, clean out the inside and made sure all was working, I would definitely recommend Harbor.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Your survey is a bit too long.
Repair Quality - 5.0/5.0 -
Your work and turnaround time was great. Give your office person a raise for her followup.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
Trunk door was replaced slightly off centered but the color match was great. Was told I would get a call when it was finished and never did.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0 -
Will absolutely recommend Harbour Auto Body
Repair Quality - 5.0/5.0 -
Very professional and gave great service
Customer Service - 5.0/5.0 -
I received regular status updates - everyone I dealt with was courteous and professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Amber was great! But not getting my car back when promised caused me inconvenience and significantly more in car rental fees.
Returned Clean
Likely to Recommend - 0.5/5.0 -
It’s unfortunate. You were highly recommended, but I would not send anyone there unless they plan on not seeing their vehicle for who knows an extended amount of time and knowing you wouldn’t be called to find out when your vehicle was done my first visit when my car was broken into I complemented whoever I spoke with a gentleman. They completed the job quickly and professionally, and I was so impressed so I thought I can wait until January to have the second part done for my vehicle and since it was only going to be a week, I was told I figured great no problem. I can hold off until January. It wasn’t a big deal. But when the car wasn’t done and I called the third or fourth time, I couldn’t contain my disappointment with all the phone calls that I have been making. Then I was informed oh that is a job typically almost 2 1/2 weeks. OK I have an idea. Let your customers know that.
Repair Quality - 2.5/5.0 -
Repair looks fine. Lack of communication & the excessive time it took to complete vs what I was told at drop off & every time I phoned to check on my car was terrible customer service. I was never called by HBA I had to check on my vehicle
Customer Service - 0.5/5.0 -
Horrible. I asked at pick up if they also fixed my mirror from November visit, to be reset. I was told they reprogram it and it should be all set. It wasn’t.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service, body work looks great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
We made the original appointment back in early october in 2024. When we dropped the car off on 01/20 the staff had no record of us even being on the schedule. When we arrived at enterprise, they had no record that we were picking up a car. We were told this would be a 1-2 day repair. The car was not finished as we expected by 01/25. We called your organization on 01/28... we were told that it was in detailing, and it was almost finished. That turned out to be a false statement. When we called back on 01/29 i was told that now you're waiting on a part. So how does a 1 to 2 day repair, turn out to be we're waiting on a part? To make matters worse, we called our insurance company to figure out what was going on. You company was not telling us the truth and enterprise didn't have our reservation.. our insurance company told us that the part was on back order and there was no eta. Imagine my surprise when your company called us and said our car was done. When my wife picked up the car, there was no mention of a missing part or nothing. The people at reception had no record of that. After my wife returned home with our car. We've received a phone call from your company, saying that you put on the original broken parts had been reinstalled because the real parts were on back order. So at this point, we are out of the money for the deductible and paid a huge out of pocket cost for a rental car we did not need if you had been honest and returned our car.. your company could a checked us in and then immediately returned are vehicle since the parts are on back order. Your company obviously knew the parts were on long term back order, and it was never communicated. So no I would not recommend your company to anyone.