Hawley Collision Repair Inc

5.0 (136reviews)

100%

(509) 488-1200

975 SOUTH BROADWAY AVENUE, Othello, WA 99344

100%

See Photos

975 SOUTH BROADWAY AVENUE
Othello, WA 99344

Get Directions Email

About Hawley Collision Repair Inc

See Photos

975 SOUTH BROADWAY AVENUE
Othello, WA 99344

Get Directions Email

In operation 25 years, 17 years at this location.

We've been repairing vehicles for 20 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Hawley Collision Repair, Inc., we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Columbia Basin.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing

Payment Types

MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (136)

Sort By:
Newest
Rating

96 Customers Rated

5 Stars

64.7% Complete

(88)
4 Stars

5.1% Complete

(7)
3 Stars

0.7% Complete

(1)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who provide excellent customer service. The repair work is frequently described as outstanding, with vehicles looking like new or better than before damage occurred. Communication stands out as a major strength, with customers appreciating regular text message updates, phone calls, and detailed explanations throughout the repair process. Timeliness is generally excellent, with many repairs completed on schedule or even early, though some customers noted minor delays due to parts availability. Additional touches like thorough cleaning, vacuuming, and attention to detail are frequently mentioned as going above and beyond expectations. The shop maintains high customer loyalty with many repeat customers and strong recommendations to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"Like it just came off the show-room floor!"

"You couldnt even tell that the car had ever needed to be repaired."

"I've always liked the work they do; it's professional and high-quality. They know exactly what they're doing. I like their work, that's why ..." Read more

"Excellent job, done Quickly, Highly recommend Hawleys Collision, and repair, Staff in the office ..." Read more

"I am completely satisfied with everything they did."

"You guys did awesome work it was taken in on the 18th of Sept and done on the 25th couldnt have asked for better service! And you ..." Read more

"It was ready before original estimate date."

"Everything was completed on time and the staff were super friendly and knowledgeable. We got text message ..." Read more

"I was very satisfied. Great work and did everything on schedule, no delays. Professional and good communication."

"They did a great job and in a timely manner"

"... the staff were super friendly and knowledgeable. We got text message updates frequently and a very itemized list of services performed. When we picked ..." Read more

"Yes. I received both text messages and a call or 2 concerning the progress of ordering parts, any delays ..." Read more

"Customer service always kept me informed about the repairs, and staying on track as to when they would ..." Read more

"Very pleasant experience given our circumstances. Explained details and kept us informed every step of the way."

"Shop had good communication on process of repairs as well as delays. Process was smooth."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Like it just came off the show-room floor!"

"You couldnt even tell that the car had ever needed to be repaired."

"I've always liked the work they do; it's professional and high-quality. They know exactly what they're doing. I like their work, that's why ..." Read more

"Excellent job, done Quickly, Highly recommend Hawleys Collision, and repair, Staff in the office ..." Read more

"I am completely satisfied with everything they did."

"You guys did awesome work it was taken in on the 18th of Sept and done on the 25th couldnt have asked for better service! And you ..." Read more

"It was ready before original estimate date."

"Everything was completed on time and the staff were super friendly and knowledgeable. We got text message ..." Read more

"I was very satisfied. Great work and did everything on schedule, no delays. Professional and good communication."

"They did a great job and in a timely manner"

"... the staff were super friendly and knowledgeable. We got text message updates frequently and a very itemized list of services performed. When we picked ..." Read more

"Yes. I received both text messages and a call or 2 concerning the progress of ordering parts, any delays ..." Read more

"Customer service always kept me informed about the repairs, and staying on track as to when they would ..." Read more

"Very pleasant experience given our circumstances. Explained details and kept us informed every step of the way."

"Shop had good communication on process of repairs as well as delays. Process was smooth."

Dennis (Chevrolet owner) reviewed 9/12/26

Real pleasure to work with. Would highly recommend.

Genisis (Honda owner) reviewed 9/11/26

I’m extremely happy with the work they did on my car. My car had been damaged in an accident, and they did an amazing job repairing it and bringing it back to looking exactly how it did before the accident. The bodywork and paint job were done exceptionally well, and you honestly wouldn’t be able to tell that the car had ever been crashed. They paid great attention to detail, and the paint matched perfectly. I really appreciate the time, effort, and quality of work they put into getting my car back to looking like new. I highly recommend them to anyone who needs collision repair or body and paint work. Great job and great service!

Mark (Kia owner) reviewed 9/7/26

Gary (Mazda owner) reviewed 9/4/26

As an owner of an auto repair shop I am very impressed with Hawleys. Done right excellent customer service. Stayed in touch and kept me informed. Wish I'd had an collision shop to send my customers in Redmond to an honest shop like this for the last 30+ years. Highly recommend!

Fabiola (Chevrolet owner) reviewed 9/1/26

Friendly staff and a very efficient

David (Toyota owner) reviewed 8/14/26

Good job on the repair but lots of water at the door jams, was my back bumper apart of the accident? It has a spot on it but good job on the main damages.

Patricia (Honda owner) reviewed 8/14/26

Thank you for the care and detail you took on my car 😊greatly appreciated and it looks great 😊

Ralph (Volkswagen owner) reviewed 7/30/26

Excellent service

Denise (Honda owner) reviewed 7/8/26

Excellent service. I dropped my car off on a Tuesday and by Thursday I was called I could pick up my car. My car was super clean. I recommend Hawley 100%

Odelia (Subaru owner) reviewed 6/29/26

Alma (Chevrolet owner) reviewed 5/29/26

They do an amazing job. Love the way they fixed my car

Mario (Nissan owner) reviewed 5/21/26

Excellent work

Excellent

Patty (Honda owner) reviewed 4/30/26

Nevaeh (Honda owner) reviewed 4/30/26

Noe (Honda owner) reviewed 4/9/26

highly satisfied, repairs were great and they kept me updated every step of the way. highly recommend Hawley Collision!

Juan (Toyota owner) reviewed 3/20/26

Great service

Raul (Ford owner) reviewed 3/16/26

I was very satisfied. Great work and did everything on schedule, no delays. Professional and good communication.

Ausencio (Toyota owner) reviewed 3/5/26

Terry (Ford owner) reviewed 2/19/26

Very pleasant experience given our circumstances. Explained details and kept us informed every step of the way.

Kyle (Toyota owner) reviewed 2/2/26

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Hawley Collision Repair Inc

About Hawley Collision Repair Inc

Reviews (136)

96 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0