Headquarter Toyota

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The team here does a good job with communication for vehicle progress. I also like knowing that your repair team works when most other collision centers wouldn’t.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Muy eficientes

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Todo excelente muy contento con el servicio prestado

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

No comment

Repair Quality - 4.0/5.0 -

Emphasize to your employees the importance of acknowledge customers upon entering your facilities instead of continuing personal conversations with another employee that required me to jingle my car keys to in order to have them stop their conversation. It happened twice in the same day. The other instance was while pointing out what needs to be to your employee came and interrupted without a ‘excuse me’ or ‘sorry’. It seemed personal due to their laughter. That is not proper business acumen.

Customer Service - 2.5/5.0 -

Previously stated in previous comment.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional service

Customer Service - 5.0/5.0 -

Excellent service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The customer service representatives, Carlos Pimentel and Edward Diaz were very courteous and explained the process to me.They also kept me updated during the course of the repair.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Definitely!

Repair Quality - 5.0/5.0 -

My car looks like new, it's an amazing work.

Customer Service - 5.0/5.0 -

Every one was very professional.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will recommend Headquarter Toyota to all my family and friends!

Repair Quality - 5.0/5.0 -

Thank you to all the service Representatives who kept me updated!

Customer Service - 5.0/5.0 -

It was phenomenal

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

The customer service representative girl is nice yes. But she kept giving me wrong information such as the numbers of the payments owed and the date of when my car would be ready. I also didn’t like getting more than one call in the same day during my normal working business hours with no new information in the second call.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would highly recommend this shop.

Repair Quality - 5.0/5.0 -

Excellent job. My cat looks like new.

Customer Service - 5.0/5.0 -

I couldn’t be happier. Carlos is such a knowledgeable, efficient and kind person.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Quality of the repair was perfect

Customer Service - 5.0/5.0 -

The service was excellent and I was updated throughout the whole process

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excelente servicio al cliente departe del señor Carlos pimentel fue muy especifico con el proceso del vehículo. Gracias señor carlos- Pimentel.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Súper satisfecho

Customer Service - 5.0/5.0

Returned Clean