Herson's Collision Center

4.7 (3,642reviews)
94%
15555 Frederick Rd,  Rockville,  MD  20855
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Shop AssistantSparkles

In operation 41 years.

Great environment to visit. We will always be available to help. Office Hours: Monday - Friday 7:30am-6pm Estimates Hours : Monday - Friday 7:30am - 5:30pm

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (3,642)

My Experience

I loved the daily updates you provided.

Likely to Recommend

Repair Quality

They are helpful, efficient and knowledgable AND bilingual! .

Customer Service

Perfection.

Returned Clean

Likely to Recommend

Repair Quality

It took a month, not saying it’s totally their fault to deal with State Farm and parts suppliers to fix my car

Customer Service

At first I received some slack because it was State Farm they had to deal with but after a conversation with the General Manager of Hersons he straightened things out and after that I had gr at customer service

Returned Clean

My Experience

They give me back the car without finishing the tires set up it cost me to failed on inspection So i have to pay $150 in.order to fix and pass my inspection. I am requesting the refund

Likely to Recommend

Not recommend for nobody, scam company

Repair Quality

Worst experience ever, not professional, rude, they treated customer so horrible, i will never recommended for nobody. They ate scam

Customer Service

Horrible , selfish

Returned Clean

Likely to Recommend

Always best to go to the dealer esp on a new car!

Repair Quality

Had to return due to low tire pressure but otherwise car looks good as new again. 👌

Customer Service

Realize it was difficult to obtain parts therefore took approx 6 weeks. Luckily I had good insurance that covered a rental!

Likely to Recommend

The collision in which my vehicle was involved occurred on October 11, 2025 and November 7, 2025 was the promised completion date. In fact, I wasn't able to pick up the vehicle until late December.

Repair Quality

Repair of vehicle took about 10 weeks which seemed excessively long.

Customer Service

I mainly had contact with Ramiro who kept me informed about the progress of the repairs and expressed his genuine concern that the repair job took such a long time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My car looks great, and the staff at Herson’s Collision Center were extremely friendly and communicative.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Misaligned plate holder on new bumper and small scratch lines on bumper as well.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Happy with the repairs. Ram was great. Need to work on keeping customers up to date on progress.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Yasar was wonderful to work with- my car was repaired in one day and looks brand new.

Returned Clean

Likely to Recommend

Repair Quality

Over all

Customer Service

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Excellent service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service