Hertrich Collision Center of Chadds Ford
In operation 3 years.
Welcome to Hertrich Collision Center of Chadds Ford! We’re proud to continue delivering the Hertrich Collision experience at our Chadds Ford location. Designed to serve the community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Chadds Ford location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Taylor was a pleasure to deal with, very thorough.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have had such a good experience with Hertrich that I have told family, friends and co-workers that I would highly recommend them. I think that they were awesome, they made my stressful situation of having a minor collision easy to deal with and to handle with their reassurance and the speedy repairs. They were truly great!
Repair Quality - 5.0/5.0 -
I am extremely satisfied, staff was very helpful and went above and beyond to complete repairs quickly.
Customer Service - 5.0/5.0 -
Everyone that I dealt with was wonderful, very professional and helpful and they kept me informed on their progress to find the parts needed for the repairs throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated the frequent communication. They also were aware of my rental benefits, and. Made sure I did not go over my Geico coverage.
Customer Service - 5.0/5.0 -
Taylor was awesome! She frequently updated me and helped to make the process easy
Likely to Recommend - 0.5/5.0 -
Poor communication, workers not friendly, and it took an extra 7 business days to get my car back from original estimate
Repair Quality - 1.5/5.0 -
Had my car 2 weeks to replace door. They put window rubber trim back on that was cracked, when it was NOT cracked previously. Estimator would never pick up phone when I called for update, only get text hours later. Overall just not happy with this experience. Estimated 12 hours and they had my car 10 days. Drive that way frequently, saw my car sitting where I parked it in the lot an entire day, they appear to not have started it when they said they would. Went there bc it was close to home and on a recommendation but I will not recommend that shop.
Customer Service - 1.5/5.0 -
No one would tell me anything when I called , estimator never picked up when I was transferred to her, got texts hours later. I would have preferred someone call me and tell me what's going up and proactively give updates instead of me having to keep calling to get updates
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From start to finish, this has been an extremely positive experience.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
I dropped my cay car off on 8/22 to have a dent in the passenger side door repaired. There were some issues that came up during the repairs that delayed completion, which is understandable. However, these issues were not communicated to me, in fact the only time I heard anything was after I initiated the contact. After two weeks being at the shop I received a text indicating that the car should be ready on that Friday. I did not hear anything from the shop so expected that the car would be finished. When I got there I was initially told they were finishing it up and it would be ready in about 45 minutes. They then told me that the car would not be finished and that it would not be done until early the following week. Something else came up with the repair and I ended up getting the car late the following Friday, 9/15. Again, I can understand that things come up and delays happen but not communicating with me, the customer, as my car sat there was frustrating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
From the moment I called to schedule an estimate, I couldn't have asked for better service.
My Experience - 5.0/5.0 -
From my first contact with Megan to finished repairs, I m extremely happy with the kindness and excellent workmanship fixing my car!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A was a wonderful experience although the damage was a worry at first! I was very good and professional hands!
Customer Service - 5.0/5.0 -
Loved Megan! She “got me” and took great care of my car 🚘 Suzie!