Hertrich Collision Center of Lewes

4.9 (2,611reviews)

99%

(302) 703-2754

16271 Willow Creek Rd, Lewes, DE 19958

99%

See Photos

16271 Willow Creek Rd
Lewes, DE 19958

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Hertrich Collision Center of Lewes

See Photos

16271 Willow Creek Rd
Lewes, DE 19958

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 5 years.

Welcome to Hertrich Collision Center of Lewes! We’re proud to continue delivering the Hertrich Collision experience at our Lewes location. Designed to serve the community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Lewes location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (2,611)

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Newest
Rating

2,220 Customers Rated

5 Stars

71.6% Complete

(1870)
4 Stars

8% Complete

(210)
3 Stars

2.9% Complete

(75)
2 Stars

1.1% Complete

(30)
1 Star

0.4% Complete

(11)
< 1 Star

0.9% Complete

(24)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, with repairs described as flawless, like new, and exceeding expectations. The team is widely recognized for being friendly, professional, and knowledgeable. Communication stands out as a key strength, with customers appreciating frequent text and email updates that kept them informed throughout the repair process. Timeliness is another highlight, as many customers noted their vehicles were completed ahead of schedule. The added touch of returning vehicles cleaned inside and out was a pleasant and recurring surprise. A small number of customers noted improvement opportunities around proactive status updates and ensuring all vehicle checks are completed prior to pickup, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"Everybody did a wonderful job. The Repair looked amazing and the service was absolutely terrific.Everything was done within the timeline that was ..." Read more

"... satisfied with the Hertrich Collision Center in Lewes. The quality of repair work was above exceptional. Their entire staff was very helpful and professional. ..." Read more

"... fixed the damage and the paint match is perfect. Their precision and detail are top notch. The staff was friendly, professional and kept me informed throughout the ..." Read more

"... in excellent condition when I received it not only the repairs which were very well done but also the cleanliness of the car. Both the customer service and the performance ..." Read more

"... crew at this location is efficient and effective, they evaluated the vehicle and what was necessary to be repaired quickly. Then scheduled and repaired the vehicle to pristine ..." Read more

"Got car back almost a week before estimated"

"... Lewes, and I couldnt be happier with the experience. The repair was completed much faster than I expected, and my car looks absolutely fantastic—you cant even ..." Read more

"My car was repaired 4 days earlier than anticipated 👍👍"

"I like the fact that you text me to update AND the repairs were done a lot sooner than was estimated. Thank you"

"... a very good experience with Herttrich collision! They got my car done and record time." Read more

"The efficiency of the text updates kept me well informed throughout the process. Never had to ask, it was ..." Read more

"I was very pleased with the daily texts updating me on the progress of the repairs. The damages were completely repaired ..." Read more

"Great Communication from beginning to end. Car was completed early. Great communication, great work and great service!"

"Work and repairs were done beautifully. Communication was stellar and it was done sooner than anticipated!"

"Job was well done. Shop communicated with me very well. Car was cleaner inside when I picked it up. Thank ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Everybody did a wonderful job. The Repair looked amazing and the service was absolutely terrific.Everything was done within the timeline that was ..." Read more

"... satisfied with the Hertrich Collision Center in Lewes. The quality of repair work was above exceptional. Their entire staff was very helpful and professional. ..." Read more

"... fixed the damage and the paint match is perfect. Their precision and detail are top notch. The staff was friendly, professional and kept me informed throughout the ..." Read more

"... in excellent condition when I received it not only the repairs which were very well done but also the cleanliness of the car. Both the customer service and the performance ..." Read more

"... crew at this location is efficient and effective, they evaluated the vehicle and what was necessary to be repaired quickly. Then scheduled and repaired the vehicle to pristine ..." Read more

"Got car back almost a week before estimated"

"... Lewes, and I couldnt be happier with the experience. The repair was completed much faster than I expected, and my car looks absolutely fantastic—you cant even ..." Read more

"My car was repaired 4 days earlier than anticipated 👍👍"

"I like the fact that you text me to update AND the repairs were done a lot sooner than was estimated. Thank you"

"... a very good experience with Herttrich collision! They got my car done and record time." Read more

"The efficiency of the text updates kept me well informed throughout the process. Never had to ask, it was ..." Read more

"I was very pleased with the daily texts updating me on the progress of the repairs. The damages were completely repaired ..." Read more

"Great Communication from beginning to end. Car was completed early. Great communication, great work and great service!"

"Work and repairs were done beautifully. Communication was stellar and it was done sooner than anticipated!"

"Job was well done. Shop communicated with me very well. Car was cleaner inside when I picked it up. Thank ..." Read more

Philip (Toyota owner) reviewed 9/4/26

Linda (RAM owner) reviewed 9/4/26

David (Ford owner) reviewed 9/4/26

Great service, kept me informed regarding the status of my truck. Everyone was very nice and helpful.

Top to bottom. Great!

Gloria (Lincoln owner) reviewed 9/3/26

Your contacting me to inform of delays which weren’t your fault on finishing on date to pickup

Darien (Toyota owner) reviewed 9/3/26

Tina (Ford owner) reviewed 9/3/26

Would highly recommend to friends and family

An absolute joy!! Everyone was so friendly and willing to help!

Kenneth (Ford owner) reviewed 9/3/26

Hertic Collision off Coastal Highway was the Best experience I have ever had with any repairs done to my vehicles. The drop off and pick up was flawless. The team that works there are professional, courteous, and knowledgeable.

Kenneth (Mazda owner) reviewed 9/2/26

Michael (Nissan owner) reviewed 9/1/26

Everyone was so courteous and professional! Kristy kept me well informed and I would recommend her and your staff to anyone in Sussex!

Dolores (Lexus owner) reviewed 9/1/26

Great job! Good service! Friendly staff!

I highly recommend Hertrich Collision Lewes for anyone looking for high-quality, reliable auto body repairs. They fixed the damage and the paint match is perfect. Their precision and detail are top notch. The staff was friendly, professional and kept me informed throughout the process.

They were great!

Thomas (BMW owner) reviewed 8/31/26

David (Chrysler owner) reviewed 8/31/26

Excellent results and a friendly, accommodating staff.

Connie (Kia owner) reviewed 8/31/26

Very efficient. Well done.

Emily (Hyundai owner) reviewed 8/29/26

Margaret (Toyota owner) reviewed 8/28/26

Robert (Honda owner) reviewed 8/28/26

The entire team was excellent. Job well done, thank you!

Charles (Toyota owner) reviewed 8/28/26

The people were extremely friendly, professional and courteous!

Roger (Toyota owner) reviewed 8/27/26

Thank you for doing a great job

William (Honda owner) reviewed 8/27/26

It was very good. Everything was completed in a timely fashion! Thank you!

They were great. Kept us informed!

Julie (Toyota owner) reviewed 8/27/26

Top of reviews

Hertrich Collision Center of Lewes

Take photos and get an online estimate

Schedule an estimate appointment

About Hertrich Collision Center of Lewes

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (2,611)

2,220 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0