Hertrich Collision Center of Lewes
In operation 5 years.
Welcome to Hertrich Collision Center of Lewes! We’re proud to continue delivering the Hertrich Collision experience at our Lewes location. Designed to serve the community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Lewes location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Jo would keep me informed on the progress by email. And the car was finished in a timely manner. I would recommend them to my friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good repair work. Easy to work with your people. Very friendly staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Excellent service by professional staff.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took 6 weeks to complete repair and 2 hubcaps were missing. I'm waiting for postal delivery since I live out of state.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The car was returned with low tire pressure displaying on the dashboard.
Customer Service - 0.5/5.0 -
After waiting 6 weeks, the car was picked up with missing hubcaps on the passenger side, even though the repair was on driver side, l was emailed stating that Liberty Mutual was contacted. One week later, there is no update, kindly assist to return the hubcaps.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Did well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank you for a great job, you followed through on you promise to make it right In today's world that is big. I hope I never need you again but if I do I know we're to come. Thank you. ????????????
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
The paint work looks good until you inspect the edges of the hood surrounding the windshield. It's rough to touch and has a gray color to it. Other edges look fine. Windshield wiper arm on passenger side was knocked out of adjustment and I'll probably have to get a dealer to correct it. Both wiper arms are supposed to lay flat when not in use. The rubber seal on the windshield base behind wipers was also damaged but nothing done ro it. The deer fell on to the hoid ans slid off. Park light on passenger front assembly is out and its part of LED display; another dealer service item. Most other paint work looks good.
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
The repair is fine. Your communications process did not work.
My Experience - 5.0/5.0 -
Jo Sheldon is a pleasure to work with .She kept me updated and is exceptional customer service person. You are lucky to have her.